CADC Lead Technician

BTI • Washington, DC

14d

About The Position

The CADC Lead Technician provides advanced end-user and help desk support to geographically dispersed users. This individual serves as the senior technical lead for workstation support activities, troubleshooting complex hardware, software, and connectivity issues. The Lead Technician oversees incident resolution, customer service activities, user account administration, technology deployments, and end-user training while mentoring junior support personnel.

Requirements

• Associate's or Bachelor's degree in Information Technology or a related field.
• Minimum 4 years of enterprise help desk experience.
• Experience leading technical support teams.
• Strong communication and customer service skills.
• Experience supporting Windows operating systems, endpoint devices, and enterprise applications.

Nice To Haves

• CompTIA A+, Network+, or Microsoft certification.

Responsibilities

• Provide advanced end-user and help desk support to geographically dispersed users.
• Lead workstation support activities and troubleshoot complex hardware, software, and connectivity issues.
• Oversee incident resolution and customer service activities.
• Administer user accounts.
• Oversee technology deployments and end-user training.
• Mentor junior support personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree