CAD Support Specialist

Langan Engineering & Environmental Services•Los Angeles, NY

1d•Hybrid

About The Position

Langan is seeking a CAD Support Specialist to join its collaborative Design Technologies Team. This individual will serve a key function in providing level-one technical support in AutoCAD, Civil 3D and other engineering technologies. In this role, you will have the opportunity to work with top industry leadership in a continuous learning environment.

Requirements

Associate degree in Computer Aided Drafting, Engineering Technology or similar
3+ years of related experience
Expert in AutoCAD drafting and drawing production
Demonstrated ability to troubleshoot software issues
Willingness to learn new technologies and related software such as Civil 3D, Revit, Navisworks, etc
Excellent written and verbal communication skills
Strong attention to detail with excellent analytical, multitasking, and judgment capabilities
Ability to effectively work independently and in a team environment
Ability to travel between Langan’s offices with a valid driver’s license in good standing

Responsibilities

Provide frontline, first-level technical support for AutoCAD, Civil 3D, and related engineering technologies, with a focus on customer service and responsiveness.
Must be readily available by phone, messaging service, and email to answer technical software questions, troubleshoot software issues, and guide end-users to practical solutions to maintain workflow efficiency.
Must be familiar with civil engineering concepts, tasks, and workflows.
Assist in the development and maintenance of the training materials, including presentations and e-learning content.
Work closely with the Design Technology professionals to guide others and promote the use of various engineering technologies Firm-wide.
Document the answers to common technical support questions and solutions to recurring issues.
Update and maintain the contents of the CAD Helpdesk Wiki and other online resources to ensure that information is accurate and easily accessible.
Remain current with technological advances in the industry and be able to identify technologies that may be of interest to the Firm.
Identify interesting projects, perform the necessary research, and present results or findings to other members of the Design Technologies team.
Perform other duties as requested.