CAD/Mobile X Administrator - Contract
Catalyst Consulting Group•Chicago, IL
•Onsite
About The Position
The CAD/Mobile X Administrator is responsible for the administration, support, configuration, and maintenance of CAD and Mobile X systems supporting public safety operations. This role serves as the primary technical resource for system performance, user support, troubleshooting, upgrades, integrations, and operational enhancements while ensuring reliable 24/7 service delivery. This is a short-term contract with the opportunity for extension, and requires your physical presense in Chicago, IL. This contract is anticipated to begin in July 2026.
Requirements
- Bachelor’s degree in Information Technology, Criminal Justice, Public Administration, or a related field; or equivalent experience.
- 3+ years of experience supporting CAD, Mobile X, RMS, or related public safety systems.
- Experience troubleshooting enterprise applications and supporting mission-critical environments.
- Familiarity with public safety operations, dispatch workflows, and emergency communications.
- Knowledge of system integrations, SQL reporting, and mobile technologies.
- Strong analytical, problem-solving, and communication skills.
Nice To Haves
- Experience with Mobile X, Central Square, Motorola, Hexagon, or similar public safety platforms.
- Knowledge of GIS, AVL, and public safety system integrations.
- CJIS certification or ability to obtain certification.
- Experience supporting system implementations, upgrades, and vendor coordination.
Responsibilities
- Administer and maintain CAD and Mobile X systems, including user access, security, and system configurations.
- Monitor system performance and troubleshoot application, connectivity, and operational issues.
- Support software upgrades, patches, testing, and deployments.
- Configure workflows, response plans, status codes, and operational settings.
- Coordinate with vendors, IT teams, dispatch personnel, and public safety stakeholders to resolve issues and implement improvements.
- Support integrations with RMS, GIS, AVL, telephony, and other public safety systems.
- Develop and maintain system documentation, procedures, and training materials.
- Provide user training and technical support for dispatch and field personnel.
- Ensure compliance with CJIS and organizational security requirements.
- Participate in on-call support and incident response activities as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
