WGL - CAD Dispatch Specialist

AltaGas•Springfield, VA

11d•Onsite

About The Position

At Washington Gas, safety is our top priority—and this role is at the center of it. You’ll help coordinate and deploy resources in response to system emergencies and safety-related work, while monitoring routine service demand across the system. As part of our 24/7 dispatch team, flexibility is essential. This role begins with a daytime training schedule (7:00 AM–3:00 PM) and transitions into a rotating shift schedule of 7:00 AM–3:00 PM or 3:00 PM–11:00 PM. Shift assignments may change over time, and candidates must be comfortable working evenings, holidays, and a rotating schedule.

Requirements

High School Diploma or GED required
Comfortable using Microsoft Office and other systems to gather, analyze, and share information.
Strong communication skills, with the ability to stay clear and focused in high-pressure situations.
Ability to manage multiple priorities and build effective working relationships with internal teams.
Adaptable and flexible, including the ability to adjust shifts or extend hours as needed.

Nice To Haves

Associate degree in business, engineering, or a related field preferred.
0-2 years of experience in utilities, natural gas, or a related field preferred (including dispatch, emergency response coordination, call center, or field operations.
Familiarity with Washington Gas service area geography preferred.
Experience with systems such as GIS, CAD, work management systems, COS, TomTom Work, trunked radio systems, or similar tools preferred.
Working knowledge of company policies and procedures related to emergency response and service routing preferred.

Responsibilities

Coordinate emergency response to gas related incidents, normally involving emergency services personnel, multiple crews, supervision and other support resources.
Take responsibility for the dispatch operation for periods outside of the core business hours; answer questions and provide guidance to other personnel as needed.
Take direction from Senior Specialist, Operations Dispatch.
Prioritize emergency and planned work, determine the appropriate response and dispatch resources via the Computer Aided Dispatch (CAD) systems to ensure safety and efficiency.
Collaborate with the multiple call centers to set order execution levels and with the employees in the field to recommend appropriate resources/personnel to respond to high order counts and/or emergency situations.
Serve as liaison between customers and field personnel to coordinate access problems and/or emergency situations.
Direct Dispatch Assistants and Dispatch Clerks in the performance of their daily duties and responsibilities.
Perform other duties as assigned.