Specialist, Dispatch

CAMPBELL OIL COMPANY INC•Elizabethtown, NC

6d•Onsite

About The Position

Cape Fear Transport is seeking an ambitious Dispatch Specialist for their Elizabethtown, NC location. This role is crucial for managing customer order acceptance and leading dispatching activities within the division. The Specialist will also be responsible for inventory management at company and customer locations to ensure supply continuity and will provide weekly reports to the company Director. Cape Fear Transport emphasizes a family-first atmosphere, personal growth, and a passion for service, aiming to improve the lives of their customers, team members, and communities.

Requirements

Associates or Bachelor’s degree plus 2 years work experience preferred
Strong organizational skills and able to work well in a structured environment
Detail focused
Ability to make continuous forward progress on multiple tasks or projects
Possess advanced analytical skills
Experienced computer skills working in Excel
Excellent communication skills
Commitment to Excellence and holding team to highest standards

Responsibilities

Perform lead dispatch duties for external customers in the Cape Fear Transport division, as well as for internal customers (minuteman food stores and bulk plant operations).
Receive calls from drivers, address any loading or unloading problems, and provide solutions.
Monitor driver’s routes and status to ensure delivery windows are met.
Prepare daily work schedules and routes for next day orders.
Report any allocation or terminal errors/issues to the customer and Ops Manager.
Monitor the dispatch phone and fuel order e-mail inbox for incoming calls, text, and e-mail customer orders.
Enter and dispatch all fuel orders through the companies dispatch system.
Manage inventory, including same-day orders.
Maintain good working relationships with drivers.
Successfully manage inventory sites within company dispatch software.
Input new site information into company dispatch software.
Monitor drivers to ensure that loads are lifted correctly.
Report any faults or mistakes to the Ops Manager.
Daily self-tracking of dispatch metrics and weekly reporting to the company Director.