CAD Administrator - Emergency Communications (911)
About The Position
The Vail Public Safety Communications Center (VPSCC) is seeking a CAD Administrator to lead the administration, maintenance, and continuous improvement of our Computer Aided Dispatch (CAD) system and its connected technologies. This position plays a critical role in ensuring dispatchers and first responders have reliable, accurate, and efficient technology to support emergency response throughout Eagle County. As the CAD Administrator, you'll serve as the subject matter expert for our CAD environment, working closely with dispatch personnel, public safety agencies, Information Technology, GIS, vendors, and regional partners. You'll manage system configuration, troubleshooting, upgrades, reporting, data integrity, and training while helping evaluate and implement new technologies that improve emergency communications. This role is ideal for someone who enjoys solving complex technical problems, collaborating across multiple agencies, and making a direct impact on public safety.
Requirements
- Minimum of three (3) years of progressively responsible technical support experience in a public safety communications or dispatch environment.
- Experience administering or supporting Computer Aided Dispatch (CAD) systems.
- Strong understanding of CAD workflows, system configuration, troubleshooting, and data management.
- Ability to analyze system performance, identify data integrity issues, and implement effective solutions.
- Experience working with software vendors and coordinating system maintenance, upgrades, and technical support.
- Excellent communication and interpersonal skills with the ability to collaborate across departments and partner agencies.
- Ability to prioritize multiple projects and respond effectively in a fast-paced, mission-critical environment.
- Willingness to work occasional evenings, weekends, holidays, and on-call assignments to support critical system operations.
Nice To Haves
- Associate's or Bachelor's degree in Information Systems, Emergency Management, Computer Science, or a related field.
- CAD Administrator certification or equivalent training.
- Current CAD System Subject Matter Expert (SME) coursework.
- Experience with Records Management Systems (RMS).
- GIS experience within public safety or local government environments.
- Working knowledge of ArcGIS/ArcView or other mapping technologies.
Responsibilities
- Administer, maintain, and continuously improve the Computer Aided Dispatch (CAD) system and its connected technologies.
- Serve as the subject matter expert for the CAD environment.
- Work closely with dispatch personnel, public safety agencies, Information Technology, GIS, vendors, and regional partners.
- Manage system configuration, troubleshooting, upgrades, reporting, and data integrity.
- Provide training on the CAD system.
- Evaluate and implement new technologies that improve emergency communications.
- Analyze system performance and identify data integrity issues.
- Implement effective solutions for system performance and data integrity.
- Coordinate system maintenance, upgrades, and technical support with software vendors.
- Respond effectively in a fast-paced, mission-critical environment.
Benefits
- Competitive salary
- Medical, dental, and vision insurance
- Generous paid vacation, sick leave, and holidays
- Colorado PERA retirement and supplemental retirement savings opportunities
- Employer-paid life and disability insurance
- Employee wellness programs
- Professional development and training opportunities
- Tuition assistance
- Employee housing resources (subject to availability)
- A supportive culture that values innovation, collaboration, and work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
