CAC Operator / Verifying Official

Patriot Enterprises•Ft Carson, CO

10h

About The Position

This role involves providing exceptional customer service to members of the Armed Forces, their families, civilians, and contractors. The primary duties include assisting customers, advising on eligibility requirements, and processing applications to determine eligibility for ID cards. A key responsibility is the accurate issuance of various identification documents, including ID cards, ID tags, Geneva Convention cards, Teslin cards, and CACs. This requires meticulous review, research, and verification of source documents to ensure 100% accuracy in eligibility determination and ID issuance. The role also involves managing appointments through various channels, updating calendars, and maintaining accountability for the issuance of military IDs and CACs for various service components and their dependents. Reconciling DEERS information, updating DEERS/RAPIDS promptly, and resolving discrepancies within strict timelines are also critical functions. A thorough understanding of Department of Defense Instructions (DoDI) 1000-13 and its volumes is required.

Requirements

Must be a US Citizen
Excellent customer service skills.
Personnel must speak, read, and comprehend English and with the ability to read and understand printed regulations, detailed written orders, operating procedures, training instructions and materials.
Must undergo a pre-employment criminal background check, and favorable fingerprint check prior to operating or having access to DEERS/RAPIDS equipment.
Must become certified as a Verifying Official

Responsibilities

Provide exceptional customer service to members of the Armed Forces, family members, civilians and contractors.
Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.
Perform all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements.
ID issuance through verification of the recipient's eligibility shall be performed with a 100 percent degree of accuracy.
Take appointments via telephone and email request through the generic ID card email account, if applicable, or manage the DMDC centralized ID card appointment scheduler.
Update the on-line calendar daily to reflect new appointments and provide same day replies to requestors.
Manage the accountability and control the issuance of military ID cards and CAC for Active component military, National Guard and Reserve Members, military retirees, family members/dependents and other eligible recipients.
Reconcile DEERS information based on inquiries.
Updates DEERS/RAPIDS within one hour of approval and responds to inquiries not later than one business day following the inquiry.
Follow-up and resolve discrepancies not later than two business days following notification.
Understand Department of Defense Instructions (DoDI) 1000-13 and DoDI 1000.13 Volumes 1 thru 3.