Cabling Support Manager (TM3) (Government)

AT&T•Columbia, MD

4d•$98,100 - $156,900•Onsite

About The Position

AT&T Global Public Sector is seeking a Cabling Support Manager to play a key leadership role in delivering reliable, mission-focused cabling infrastructure support for the RIS I service delivery team. This position will guide the installation, inspection, documentation, quality assurance, and continuous improvement of structured cabling systems, while developing standards, training personnel, supporting safety practices, and partnering with customers and project teams to ensure high-quality service delivery. The role requires office presence a minimum of 5 days per week in Columbia, Maryland, with no relocation offered.

Requirements

High School diploma and 7 years of hands on Cabling experience.
Experience leading or supporting structured cabling, passive infrastructure, or network engineering activities in a mission-focused service delivery environment.
Knowledge of structured cabling installation, inspection, testing, termination, documentation, and quality assurance practices.
Ability to interpret and apply cabling standards, procedures, and customer requirements to support safe, compliant, and high-quality service delivery.
Demonstrated ability to coordinate with customers, project teams, and technical personnel to resolve issues, communicate status, and support project execution.
Required Clearance: TS/SCI with polygraph.

Nice To Haves

BICSI Information Technology Systems Cable Installation Program training
Other manufacturer or specialty training

Responsibilities

Lead service delivery cabling engineers to ensure service levels, project objectives, schedules, and customer requirements are met.
Develop, implement, and instruct personnel on methodologies, criteria, procedures, and best practices for structured cabling installation, inspection, testing, termination, and documentation.
Provide guidance for cable tray, horizontal fiber and copper cabling, backbone multi-pair copper, multi-strand fiber optic cabling, telecommunications grounding systems, and associated connectivity hardware.
Develop and maintain quality assurance inspection criteria focused on quality, productivity, customer satisfaction, and compliance with installation standards.
Evaluate field inspection reports and identify corrective actions, process improvements, and opportunities to improve material and manpower utilization.
Initiate, monitor, and reinforce installation standards through on-the-job training, field coaching, and ongoing performance feedback.
Schedule and conduct BICSI Information Technology Systems Cable Installation Program training and other manufacturer or specialty training as required.
Keep personnel informed of TIA/EIA requirements and other applicable passive cabling industry standards.
Assist Cabling Managers and Cabling Group Managers with new technology implementation, related training, and adoption of updated cabling practices.
Provide passive cable infrastructure design support for project proposals and implementation efforts as required.
Develop workaround procedures to maintain quality assurance, productivity, and schedule performance during delays caused by other trades, customer actions, material shortages, or absenteeism.
Interface with customers and clients during project quality inspections, status meetings, and service delivery discussions; present information clearly and negotiate solutions as needed.
Assist with activities related to customer requirements, workforce planning, and human resource needs for the cabling team.
Facilitate customer relationship management and satisfaction while ensuring adherence to company policies, processes, and service delivery expectations.
Implement business processes and support process improvement initiatives that enhance customer service, operational efficiency, and overall delivery quality.
Complete monthly Safety Coaching Observations in accordance with company policy.
Support and enforce a comprehensive safety program consistent with the company’s commitment to providing employees and customers with a safe and healthy work environment.
Pursue ongoing professional development through corporate, technical, or specialty training opportunities.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone