Cable Maintenance Technician

Cable ONE•Oconee, GA

14d

About The Position

At Sparklight, a Cable One brand, Advance Technicians provide customer support by completing installations, repairing equipment, and troubleshooting. The role maintains connectivity and service quality across headend, HFC, fiber-optic, and home terminal equipment. It offers opportunities to learn and advance within the company. Technicians diagnose network and equipment malfunctions, repair local plant and customer-owned equipment, and use electronic test equipment. They interpret network design maps, verify as-built documentation, perform cable and fiber work, activate and test network devices, conduct serviceability surveys and facility locates, and carry out construction maintenance and signal-leakage work. They may also train technical personnel as directed by local system management. The position requires a variable schedule and responding to service interruptions during regular business hours, shift work, or on-call periods. Overtime may include weekends, evenings, and holidays. Successful completion of Sparklight’s Advanced Technician course within six months of accepting the position is required.

Requirements

One-year certificate from a college or technical school; or three to four years of related experience and/or training; or an equivalent combination of education and experience.
Successfully complete the Sparklight Technical Training Center Advanced Technician course within six months of accepting the position.
Working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and related test equipment.
Knowledge of regulations affecting telecommunications system operations, including FCC, NEC, NESC, OSHA, DOT, and applicable local ordinances.
Valid driver's license for the state of employment.
Ability to work a variable schedule and respond to service interruptions during regular business hours, shift work, or on-call periods.
Availability to work overtime, including weekends, evenings, and holidays, as required.

Responsibilities

Troubleshoot and diagnose malfunctions in the headend, HFC and fiber-optic networks, and Home Terminal Units.
Repair local plant performance issues and customer-owned equipment using electronic test equipment.
Read and interpret system and network design maps; verify as-built documentation, compare field findings with existing documentation, and report findings according to company standards.
Splice and/or terminate coaxial and fiber-optic cables; mount aerial and underground active and passive devices; activate devices and test equipment to company, manufacturer, and design specifications.
Survey customer-requested locations to determine serviceability and create maps or drawings to help estimate plant or drop extension costs when needed.
Perform underground facility locates using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
Perform construction maintenance, including splicing and activating coaxial or fiber-optic plant, restoring plant to system specifications, repairing or replacing damaged plant, and inspecting, repairing, or replacing power supplies.
Monitor plant for ingress and egress; perform signal leakage ride-outs and track and repair signal leakage as necessary.
Train system technical personnel as directed by local system management.
Respond to service interruptions during regular business hours, shift work, or on-call periods, and work overtime as required.

Benefits

Medical, dental, and vision plans starting when employment begins.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days.
401(k) with a 100% company match, beginning the first day of service, up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement up to $5,250 in the first year.
Annual community support to organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.