Cable Installation Technician

FHG Solutions INC • Ashford, AL

116d • Onsite

About The Position

Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers. This is an in-person position with no remote work available. Applicants must live within daily commuting distance; relocation assistance is not provided. Employment is U.S.-based and compensation is paid in U.S. dollars. The job requires local travel 100% of the time, and travel to other markets may be required when needed.

Technicians must complete technical development training and certification; successful completion is mandatory to remain an active employee. The role involves following company and OSHA safety rules and may include other duties as assigned. Applicants must pass a comprehensive criminal background check and mandatory pre-employment, post-accident, and random drug screenings.

Requirements

• Possess a strong understanding of cable systems, installation techniques, troubleshooting methods, and maintenance procedures.
• Demonstrate problem-solving, critical-thinking, and analytical skills to identify and resolve technical issues.
• Provide excellent customer service and work to ensure customer satisfaction.
• Communicate clearly and effectively with customers, team members, and supervisors, verbally and in writing.
• Show thoroughness and precision in installations, testing, and recordkeeping.
• Adapt to different environments, changing priorities, and challenges.
• Follow safety protocols and regulations.
• Collaborate with colleagues and share knowledge.
• Show eagerness to keep current with industry advancements, technologies, and best practices through training and self-education.
• Have knowledge of residential and commercial video, HSI, CDV, and HSD installation; training is provided.
• Have strong customer service, time-management, and communication abilities.
• Be fluent in spoken and understood English.
• Read and interpret operating instructions and procedures.
• Have basic math, computer, and troubleshooting skills, including navigating and adjusting operating systems.
• Be able to identify and troubleshoot CATV technical difficulties.
• Manage time effectively, work efficiently, and work independently.
• Be at least 21 years old.
• Hold a valid driver’s license and have at least three years of driving history.
• Maintain an acceptable Motor Vehicle Record with no major violations; insurance carriers may review up to seven years of driving history.
• Pass a comprehensive criminal background check. Felony convictions disqualify applicants; misdemeanors are evaluated individually, and offenses involving theft, assault, battery, or drug distribution within the past seven years disqualify applicants.
• Complete mandatory pre-employment, post-accident, and random drug screenings.
• Be able to lift up to 100 pounds, climb ladders up to 28 feet, and work at heights.
• Be able to work indoors, outdoors, and in confined spaces, and while exposed to varied weather.
• Be able to drive in all weather conditions, during daytime and nighttime.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Complete installations according to company and industry standards.
• Accurately complete daily reports and paperwork.
• Acquire and return equipment as directed.
• Maintain tools and vehicles, and report maintenance issues.
• Communicate with Dispatch about arrivals, departures, and delays.
• Keep a company work vehicle clean and organized and immediately report maintenance issues to the Fleet Manager when operating one.
• Travel locally for work and travel to other markets when needed.
• Complete required technical development training and certification.
• Follow company and OSHA safety rules.
• Perform other duties as assigned.
• Install and service telephone, security, video, and internet systems; troubleshoot issues and educate customers.
• Provide customer service and address customer needs.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability policies
• Company-paid and optional voluntary life insurance
• Aflac plans
• 401(k) with company match
• Potential production bonus based on work completed, experience, certifications, quality of work, punctuality, professionalism, and adherence to company standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED