Cabinetry Service Technician

American Woodmark • Cherry Hill Township, NJ

8d • Onsite

About The Position

American Woodmark is now part of MasterBrand, the largest residential cabinet manufacturer in North America. Together, we offer a comprehensive portfolio of trusted cabinetry brands and products to homeowners, builders, dealers, and retailers. At MasterBrand, our purpose is Building Great Experiences Together. For more than 70 years, our products have helped shape the spaces where people live, gather, and make lasting memories. This role provides warranty and service support to the Builder service center, handling warranty and service requests to satisfy builder requirements for warranty, service, or customer satisfaction. All efforts should be consistent with our Mission Statement, CIP principles and Builder Channel Standardization.

Requirements

• High school diploma or GED, some college courses beyond high school preferred.
• 1 to 3 years experience with cabinet installation and repair.
• Ability to build effective business relationships and work effectively with all levels of employees within AWC and its customer's organization and the public.
• Excellent reasoning ability and decision-making skills.
• Excellent communication skills.
• The ability to act as a team player.
• Ability to read and interpret common business documents including reports, charts, graphs and diagrams.
• Ability to listen and communicate effectively with customers/clients in an effort to respond to common inquiries or complaints from customers/clients.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to interpret graphs and diagrams.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Responsibilities

• Perform service or warranty repairs, adjustments, or replacements as needed to satisfy customer requirements.
• Develop working knowledge of Maestro and other AWC electronic tools.
• Develop extensive product knowledge.
• Determine through inspection if necessary the extent of a warranty or service issue as requested by customer service.
• Perform installations if necessary.
• Repair, replace or adjust countertops.
• Repair, replace or adjust cabinets.
• Assist in warehouse as needed.
• Support efforts by all members of the American Woodmark team to continuously improve departmental, location and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED