Cabinetry Sales Account Manager

DREXEL BUILDING SUPPLY INC•Town of Schleswig, WI

1d•Onsite

About The Position

The Drexel Way: We don't just sell lumber, we Supply. Happiness. Drexel is Team Member-owned and community-driven. With six retail hubs and three manufacturing plants across Wisconsin, we've been a Top Workplace every year since 2011. Why? Because we hire for heart and train for skill. When you join Team Blue, you aren't just a team member - you're an owner. The Mission: As the Cabinetry Quarterback, your mission is to drive net-new revenue, portfolio upgrading, and elite client experiences by working side-by-side with local builders, homeowners, and our internal showroom operations. Driven by our core values, you will foster an uber-positive environment where a winning attitude is infectious, and design bottlenecks are actively heard and resolved. By ensuring every kitchen, bath, and living space transformation is locked down with technical software precision, you serve as the critical final check that keeps local builders on schedule with products they are proud to stand behind. Finally, as the Guardian of Front-End Precision, you will audit project quotes and order acknowledgments, passionately protecting our margins and preventing profit leakage, directly fueling our profit-sharing program and growing our ESOP value for the entire team. Defining the Role: Consultative Design & Selection: Work directly with builders and homeowners to curate cabinetry and countertop offerings, acting as a trusted advisor to bring their spaces to life. Software & Order Architecture: Utilize specialized software to generate accurate quotes, process flawless orders, cross-reference vendor acknowledgments, and manage shipping documentation. Lead Generation & Business Development: Actively prospect and secure relationships with top local builders, finding strategic ways to make their businesses more profitable through Drexel offerings. Rapid Problem Resolution: Act as the champion for customer satisfaction by executing a "48-hour solution resolution" policy for any service or field issues that arise. Showroom Stewardship: Assist walk-in customers with enthusiasm, answer phone inquiries promptly, and maintain an organized, welcoming design environment. What Success Looks Like: Sales Volumetry & Growth: Total monthly/annual revenue generated from cabinetry/countertop sales and successful builder account acquisition. Design & Order Accuracy: Minimization of ordering errors, vendor re-orders, or credits due to measurement and software input mistakes. Service Velocity: Adherence to the "48-hour solution resolution" standard for client service claims. Team & Culture Contribution: Participation in team training milestones, support of walk-in traffic, and alignment with the "Supply. Happiness." mission.

Requirements

Hire for heart and train for skill.
Drive net-new revenue, portfolio upgrading, and elite client experiences.
Foster an uber-positive environment where a winning attitude is infectious.
Resolve design bottlenecks.
Ensure kitchen, bath, and living space transformations are locked down with technical software precision.
Serve as the critical final check that keeps local builders on schedule with products they are proud to stand behind.
Audit project quotes and order acknowledgments.
Protect margins and prevent profit leakage.
Generate accurate quotes.
Process flawless orders.
Cross-reference vendor acknowledgments.
Manage shipping documentation.
Secure relationships with top local builders.
Execute a "48-hour solution resolution" policy for any service or field issues that arise.
Assist walk-in customers with enthusiasm.
Answer phone inquiries promptly.
Maintain an organized, welcoming design environment.
Achieve total monthly/annual revenue generated from cabinetry/countertop sales.
Acquire successful builder accounts.
Minimize ordering errors, vendor re-orders, or credits due to measurement and software input mistakes.
Adhere to the "48-hour solution resolution" standard for client service claims.
Participate in team training milestones.
Support of walk-in traffic.
Align with the "Supply. Happiness." mission.

Responsibilities

Work directly with builders and homeowners to curate cabinetry and countertop offerings, acting as a trusted advisor to bring their spaces to life.
Utilize specialized software to generate accurate quotes, process flawless orders, cross-reference vendor acknowledgments, and manage shipping documentation.
Actively prospect and secure relationships with top local builders, finding strategic ways to make their businesses more profitable through Drexel offerings.
Act as the champion for customer satisfaction by executing a "48-hour solution resolution" policy for any service or field issues that arise.
Assist walk-in customers with enthusiasm, answer phone inquiries promptly, and maintain an organized, welcoming design environment.