Cabin Supervisor

Aviation Division•Miami, FL

About The Position

The Cabin Supervisor coordinates, leads, and evaluates cabin operations. The role includes overseeing staff and assigning work, monitoring performance, promoting safety compliance, mentoring employees, maintaining attendance records and other documentation, and helping ensure that cabin services are completed promptly and according to company expectations, rules, and procedures. The supervisor also conducts shift briefings, supports hiring and training, and resolves customer and employee complaints. The position requires familiarity with the operation and aircraft and may involve performing cabin-cleaning tasks, including cleaning and stocking lavatories and galleys, vacuuming carpets, mopping floors, preparing seats and seat pockets, and cleaning tray tables, blankets, and pillows. The employee must obtain lavatory-service and potable-water-service certification within the first 60 days of employment and ensure proper handling of hazardous materials and use of required uniform and safety equipment. The role involves rotating shifts, including nights, weekends, and holidays, and may require additional hours on short notice during irregular operations. It requires the ability to perform physically demanding tasks and maintain a neat, professional appearance. Travel is negligible.

Requirements

High school diploma or equivalent.
Valid driver’s license for AOA training.
One year or more of experience leading or supervising airport operations, or equivalent experience.
Ability to speak and understand Spanish and English.
Ability to work in a team environment and delegate tasks.
Excellent written and verbal skills.
Excellent computer skills.
Ability to carry, bend, lift, and turn with bags weighing up to 70 pounds.
Ability to stand for long periods, stoop, climb, and kneel.
Professional appearance and adherence to the company grooming and uniform policy.
Ability to work rotating shifts, including nights, holidays, and weekends, and report to work regularly and on time.
Flexibility to work additional hours beyond the regular shift on short notice and as needed during irregular operations.
Ability to speak, be understood, hear, and comprehend English; stand for long periods; lift approximately 70 pounds; and relocate in an emergency.

Nice To Haves

Previous cabin airline experience is a plus, but not required.

Responsibilities

Manage the work team and delegate tasks to support cabin operations.
Monitor and assist with team performance while leading and motivating staff.
Interview applicants and train new hires for the positions needed.
Conduct shift briefings to ensure staff are organized and informed.
Resolve customer and employee complaints.
Perform administrative duties, including record keeping and paperwork.
Maintain familiarity with all areas of the operation and aircraft.
Complete assigned tasks promptly and in compliance with company expectations, rules, and procedures.
Perform cabin-cleaning tasks, including cleaning and stocking lavatories and galleys, vacuuming carpets, mopping floors, preparing seats and seat pockets, and cleaning blankets, pillows, and tray tables.
Acquire lavatory-service and potable-water-service certification within the first 60 days of employment.
Ensure proper handling of hazardous materials and correct use of uniform, safety vest, ear plugs, and safe work practices inside and outside the aircraft.