Cabin Servcies Agent Lead

Menzies Aviation Careers•East Boston, MA

18h

About The Position

The Cabin Services Agent Lead leads a team of Cabin Services Agents in safely and efficiently cleaning the interiors of commercial aircraft according to company and carrier standards. The role supports agents in carrying out their work professionally and safely, provides or arranges on-the-job and airline-specific training, and ensures cleaning supplies and equipment are prepared, maintained, used, and returned to their designated storage areas. Duties may include replacing blankets and pillows at a customer's request and ensuring soiled linens are placed in laundry bins. The work takes place both indoors and outdoors and may involve all weather conditions. The role includes a responsibility to take reasonable care of one's own and others' health, safety, and wellbeing, following provided training and workplace safety procedures. The company prohibits misuse of alcohol and drugs and conducts regular testing under its Substance Misuse Policy. Menzies Aviation is an equal opportunity employer and aims to foster an inclusive working environment.

Requirements

Must be 18 years of age or older.
Must possess and maintain a valid US driver's license.
Must pass all pre-employment testing, including drug testing and a physical.
Ability to proficiently read, write, and speak English.
Ability to apply common-sense understanding to carry out written, oral, or diagram-based instructions.
Must be comfortable lifting 70 lbs repetitively.
Must be able to obtain and maintain all required airport and customs badges or seals.
Must be available and flexible to work variable shifts, including weekends and holidays.
Previous cabin cleaning experience.

Responsibilities

Lead agents in thoroughly and efficiently cleaning assigned commercial aircraft.
Assist Cabin Cleaning Agents in their assigned areas and ensure they work professionally, safely, efficiently, and according to company and carrier standards.
Train employees during on-the-job or airline-specific training, or assign them to work with an experienced agent.
Prepare cleaning supplies, including solvents, for aircraft cleaning.
Ensure cleaning equipment is in working order and protective clothing is worn as instructed.
Vacuum, sweep, dust, disinfect, and clean all areas of aircraft.
Remove and replace blankets and pillows with clean ones when requested by individual customers.
Ensure soiled linens are deposited into laundry bins.
Return cleaning supplies and equipment to designated storage areas.
Perform other duties as assigned.
Take reasonable care of personal and others' health, safety, and wellbeing in accordance with provided information, training, and workplace procedures.