Cabin Service Manager

ISS•Atlanta, GA

5d•$70,000 - $74,000

About The Position

The Cabin Service Manager leads and oversees safe, efficient, and high-quality aircraft cabin services for airline clients. The role ensures aircraft interior cleaning and presentation meet contractual standards, regulatory requirements, and customer expectations. The manager directs day-to-day cabin service operations, supervises frontline leaders and teams, and partners with airline representatives to support operational excellence. The position oversees union custodial employees, schedules staff and work according to site needs, directs special cleaning projects, monitors service quality, and supports employee training and discipline. It also includes administrative responsibilities such as maintaining reports, reviewing timekeeping records, processing payroll, and managing supplies as directed. The manager collaborates with internal departments, airline representatives, airport authorities, and site leadership, and follows Health, Safety, Environment, and Quality (HSEQ) policies and procedures.

Requirements

Proven leadership experience in aviation, facilities, or service management.
Strong knowledge of airline and airport safety and security standards.
Ability to manage large teams in a fast-paced, unionized, and highly regulated environment.
Excellent communication, organizational, and problem-solving skills.
Commitment to exceptional client service and operational excellence.
Valid driver's license.

Responsibilities

Manage aircraft interior cleaning and cabin presentation to ensure consistency, timeliness, and compliance with airline specifications.
Oversee security-related cabin service procedures, including access control, monitoring, and TSA and airport compliance.
Lead, train, coach, and support supervisors, team leads, and cabin cleaning crews.
Monitor service performance through audits, inspections, and client feedback, and implement corrective action plans.
Coordinate staffing levels, shift schedules, and labor deployment to support flight operations.
Partner with airline representatives and airport authorities to resolve incidents and improve service delivery.
Ensure compliance with health, safety, and security regulations.
Support employee engagement through coaching, recognition, and development opportunities.
Provide direction and oversight of the union custodial workforce at the assigned site.
Schedule employees and work according to site needs.
Follow safety rules and guidelines.
Direct special cleaning projects.
Communicate professionally with tenants and customers.
Inspect quality levels and retrain staff as needed to maintain service quality.
Inventory supplies and materials on hand as directed by the Janitorial Manager.
Review employee timekeeping records for accuracy and process employee payroll.
Discipline employees in partnership with the Janitorial Manager.
Ensure completion of janitorial work and related administrative tasks, including progress, incident, safety, staffing, and timesheet/payroll reports.
Coordinate activities with other internal departments and participate in management team meetings.
Adhere to HSEQ policies and procedures, participate in HSEQ training, and report potential hazards or compliance concerns.
Perform other duties as assigned.