Cabin Dispatcher

Aviation Division•Miami, FL

5d•Onsite

About The Position

The Cabin Dispatcher is responsible for enforcing the safety and security of the cabin, instructing the team on cabin service operational functions and tasks, and working under pressure. This role involves reviewing daily reports to ensure tasks are completed on time, communicating efficiently with various stakeholders including AA, crews, tower, and upper management, and collaborating with other departments to ensure flights depart promptly. The dispatcher must comply with all security requirements of air carriers, ensure proper assignment of cabin service crews via the GHDS system, and report all operational issues and services provided to management promptly for billing purposes. The position requires utilizing available technology for communication with the airline (Connect me, Saber, and Cabin Appearance) and supporting additional airline requests.

Requirements

High school diploma or equivalent required
1 year of planning or dispatching relevant experience
1 year or more of airport operation ground service, or relevant experience
Computer skills and knowledge of Microsoft Suites, i.e., Excel and Word
Ability to speak and understand Spanish / English
Great leadership skills
Ability to work in a team environment and delegate tasks
Excellent written and verbal skills
Professional appearance and adherence to the company grooming/uniform policy
Ability to work rotating shifts, including nights, holidays, and weekends
Ability to report to work on a regular and timely basis
Flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations
Ability to speak and be understood
Ability to hear and comprehend the English language
Ability to stand for long periods of time
Ability to lift approximately 70 pounds
Ability to relocate in the event of an emergency

Responsibilities

Enforcing the safety and security of the cabin
Instructing the team on cabin service operational functions and tasks
Reviewing daily reports and ensuring tasks are completed on time
Communicating efficiently with AA, crews, tower, and upper management on daily reports
Working in conjunction with other departments to ensure flights are not delayed and leave promptly on time
Complying with all security requirements of air carriers
Making sure that all flights are properly assigned with Cabin service crews via our GHDS system
Reporting all operational issues to the management team promptly
Communicating with the crew chiefs and drivers on duty according to operational need
Utilizing all technology available to communicate with the airline (Connect me, Saber, and Cabin Appearance)
Supporting all additional requests made by the airline
Reporting all services provided to the aircraft for billing purposes
Supporting and following operational direction