Cabana Supervisor

Hershey Entertainment & Resorts Careers•Hershey, PA

5d•Onsite

About The Position

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park. A Hersheypark â“‡ Cabana Supervisor maintains accountability for the employee and guest experience of the assigned location. This position creates and maintains a VIP experience on our Boardwalk as a member of the Cabana Concierge Team. As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Requirements

Must be 18 years of age or older on the date of applying
Must be skilled in the use of Microsoft Office and Google Suite applications and must be comfortable learning the functions of our digital booking system
Must have the ability to effectively communicate nonverbally, verbally, and in writing, including delivering instructions/directions, and speaking clearly on radios and phones
Must have the ability to remain alert and vigilant at all times
Must display a positive attitude, an eagerness to learn, and a professional image in compliance with Hershey Entertainment & Resorts guidelines
Must have the ability to safeguard confidential information
Must be able to complete and pass Attractions Safety Certification and Shallow Water training
Embody Hershey Entertainment & Resorts Company core values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others
Must be able to successfully attend and complete all department training requirements

Responsibilities

Conduct Guest Experience shift meetings with employees, Cabana Supervisor, and Area Supervisors
Maintain a clean work area, including cleanliness and daily setting of Cabanas, restocking inventory, work stations, walkways/paths are free of debris, and removal of trash when necessary
Communicate with supervisor(s) regarding staffing needs and coordinate a team member’s break schedule to ensure compliance with child labor laws
Ensure employees are trained at their assigned location and have proper documentation
Adhere to Guest Experience standard operating procedures and maintain proficiency in all Cabana operations positions
Maintain, complete, and audit proper documentation, including opening/closing checklists, training checklists, Arrival Reports, Resort Suite Entries, cashier reconciliation reports, update communication logs, track inventory and cabana preparation according to standard operating procedure
Conduct the required amount of Internal Audits
Monitor, communicate, and coordinate inventory and operational
Coach employees and administer disciplinary action when necessary
Provide guests with exceptional guest service, resolve all guest inquiries in a timely manner (including collaborating with other departments when needed), and adhere to department and company service expectations
Initiate positive guest interactions and maintain a thorough working knowledge of Hersheypark guest programs and upsell applicable programs
Perform other duties as assigned