J1 - Splish Splash Cabana Server

Splish Splash Water ParkCalverton, NY
Onsite

About The Position

Cabana Servers are responsible for waiting on private cabana customers, while providing excellent customer service and courteous, friendly guest interactions. The ideal candidate for this role will possess a customer service focused attitude and a commitment to ensuring the highest standard of service to provide a positive guest experience.

Requirements

  • Must be at least 18 years of age to comply with NY Child Labor Laws
  • Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
  • Must have reliable transportation to and from your scheduled shift
  • Ability to comply with all uniform policies
  • Ability to refrain from on-the-job consumption of alcohol
  • Must possess safety-oriented mindset and understand the importance of complying with all state, and local beverage preparation and serving regulations
  • Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
  • Ability to positively engage with guests to promote sales and customer satisfaction
  • Ability to follow direction, multi-task, and work as part of a team as well as independently

Nice To Haves

  • Previous server experience a plus but not required
  • Previous experience with alcoholic beverage serving and associated regulations would be helpful
  • Spanish or other bilingual language skills are a plus
  • Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Responsibilities

  • Greet guests in a friendly and professional manner and escort them to their cabana
  • Protect establishment and patrons by strictly adhering to company policy as well as all state/local Health Department regulations sanitation, safety, and alcohol beverage control policies
  • Maintain professional appearance and adhere to uniform standards
  • Be pleasant and conversant with guests and provide general park knowledge, as needed
  • Present menus to guests and promote specials and/or specialty house drinks
  • Check guest identification to ensure that they meet the minimum age requirement for consumption of alcoholic beverages
  • Accurately take food and drink orders for cabana guests and/or explain how to mobile order
  • Serve cabana guests in a timely, friendly, and courteous manner
  • Periodically check on guests to ensure all needs and expectations are being met
  • Continuously monitor guests for potential intoxication and determine when alcohol service should cease
  • Assist bartenders with drink preparation, when needed
  • Adhere to all bar related safety training protocols
  • Utilize Point of Sale (POS) and registers to accurately run tabs, prepare checks, and successfully record all financial transactions
  • Sanitize and clean cabana areas, tables, and surrounding bar areas to ensure cabanas remain presentable to guests
  • Execute nightly closing procedures, including the cleaning of cabanas, tables, chairs, refrigerators and surrounding areas
  • Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities
  • All other duties assigned by leadership

Benefits

  • Flexible schedule
  • Ability to cross-train and learn unique skills across various departments
  • Free admission to Splish Splash on your days off
  • Invited to exclusive employee events throughout the season
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