C-Store Supervisor

Little River Casino Resort•Eastlake, MI

13d•$19 - $30•Onsite

About The Position

Overall supervisory oversight of the convenience store (C-store) in the absence of the manager. Provides exceptional guest service to C-store guests. Responsible for initial and continuous training of guest service associates. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

High School diploma or GED
3 years guest service experience with 1 year cash handling
1 year supervisory/lead level experience
Class AB certification for underground tank storage or must obtain within first week of employment
Must obtain SERVSafe Certification within 90-days and maintain throughout employment
Michigan TAM certification or must obtain within 60 days of employment
At least 21 years of age
Strong computer skills with experience in word processing, databases, and spreadsheets
Strong organizational, written, and verbal communication skills
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Strong problem-solving skills
Accurate and detail-oriented
Strong money handling skills with the ability to count money and give change swiftly and accurately
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc)
Passing a pre-employment drug test excluding marijuana
Passing Resorts background check to meet the employment eligibility requirements as they pertain to the position
Successfully completing a 90-day introductory period.
Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Nice To Haves

Experience working with a Tribally run casino and/or resort preferred
A documented and verifiable combination of education and experience may be substituted for degree requirements.

Responsibilities

Resolves guest complaints pertaining to C-store operations.
Operates cash registers when needed.
Assists in opening and closing of C-store.
Assists in maintaining daily inventory, stock level, plans, coordinates, orders merchandise and related supplies.
Supervises daily duties and responsibilities of Customer Service Associates.
Assist in monthly meetings to keep staff informed.
Assists in schedules of C-store team members.
Handles money accurately and securely and prepares drops according to established procedures.
Maintains working knowledge of all Little River Casino Resort operations, programs, events, promotions, and services.
Maintains cleanliness standards of all C-store and fueling areas.
Maintains familiarity with the Manistee area.
Assists in monthly product inventory in accordance with established policies and standards and maintains related records.
Maintains overall protection of c-store assets.
Develops and maintains proper merchandise displays in accordance with planned promotions and events.
Assists in the supervision, retaining, performance evaluations, training and disciplinary actions of team members.
Must adhere to safety rules and regulations of Little River Casino Resort and of the department.
Ensure that all department staff operates efficiently and effectively and that department goals / objectives are met on a monthly, quarterly, and annual basis.
Actively conduct department meetings, managers meetings, and staff communication meetings.
Attend seminars, work sessions, successfully complete training, and any other meetings as assigned, scheduled, or requested and/or requested by the LRCR General Manager.
Other duties as assigned.