C.N.A or CMA - Behavioral Wellness Clinic, Gibson City Location FT

GIBSON AREA HOSPITAL•Gibson City, IL

9d•$17 - $25•Onsite

About The Position

The CNA or CMA Unit Clerk performs assigned clinical and secretarial/clerical duties in the Behavioral Wellness clinics. He/She functions as a focal support and communication source in the office. The CNA or CMA Unit Clerk will assess patients, ensure the care of patients, provide patient/family education regarding area resources and assistance for patient support and discharge planning, and adhere to patient rights and organization ethics. They will provide a continuum of care, manage information, improve organizational performance, assist in managing the environment of care, and participate in continuing education.

Requirements

High school diploma or GED required.
CNA or CMA certification required.
CPR/BLS and First Aid Certification required.
Therapeutic Non-Violent Crisis Intervention certification required.
Knowledge of procedures, techniques and equipment in providing secretarial/clerical services.
Organizational, verbal, interpersonal, customer relations, analytical, grammar/spelling, reading/comprehension of written instructions, and computer skills.
Ability to meet, speak with, and comfort individuals of the following age categories: Children, Adolescents, Adults, Geriatrics.
Listens to others and responds in positive manner. Respects other’s points of view. Senses other are emotions, understands their perspective, and takes an active interest in their concerns.
Displays honesty and integrity; trust-worthiness. Keeps disruptive emotions and impulses under control.

Responsibilities

Ensures patient rights and patient confidentiality are maintained at all times. Ensures patient dignity and respects patient values. Operates within ethical standards.
Assesses and reassesses the clinical needs of the patients under the supervision of the RN or LPN.
Assists patients in need of transfer and ambulation as needed.
Documents social/family/medical history, current complaint(s) with review of systems.
Completes documentation in the patient charts according to program procedures for Behavioral Wellness as requested by the RN or LPN.
Has ability to communicate needs of patients to the treatment team.
Answers unit phone in a courteous fashion.
Check in patients, verifying demographic info and making necessary changes in computer. Balance the cash and the receipts, with the encounters.
Run credit card and record on deposit log.
Copy medical records as requested by insurance companies, patient transfers and for legal purposes. The Providers needs to approve release of records before they can be mailed form our facility. Send billing fees for these services according to our guidelines. Scan a copy of the request in the patient’s file. Document the transactions as a PHI Log in NextGen.
Assist in scheduling follow-up appointments as patient checks-out.
Completes Referrals and schedule new patient appointments.
Assists patients in the completion of New Patient and Admission paperwork for Behavioral Wellness patients.
Communicates all pertinent patient care information and general environmental information to nurse and other staff.
Observes hospital and unit policy in assisting and directing patients, staff, and visitors.
Functions as a support and communication focus during emergency situations.
Provides ongoing resource education to patient and family as needed.
Communicates observations and interactions to nurse and other treatment team members.
Provides feedback to supervisor on ongoing basis in regard to unit performance and service concerns, improvements, changes, etc.
Identifies areas needing improvement and utilizes the facility performance improvement process. Actively participates in department processes as required.
Ensures facility is safe and reports deficiencies to supervisor.
Maintains adequate quantity of forms, materials, supplies and equipment inventory on unit.
Maintains assignment boards, bulletin boards, and other communication sources.
Maintains a clean, safe and functional work environment in all patient areas.
Completes all required competencies per program regulations.
Attends in-services, seminars, etc., to promote learning.
Ensures confidentiality of all information encountered.
Initiates, assembles and maintains New Patient packets and educational materials for referral sources.
Assists in the processing of billing forms as requested.
Appearance is neat and clean and adheres to dress code. Wears GAHHS ID badge while on duty.
Completes annual educational requirements. Maintains regulatory requirements.
Reports to work on time and as scheduled; completes work within designated time frames.
Attends all staff meetings and completes in-services and returns in a timely/fashion.
Greets customers in warm, hospitable manner.
Asks questions to identify and ensure accurate interpretation of customer needs. Finds innovative ways to exceed customer needs.
Evaluates own performance based on customer satisfaction. Takes initiative; is ready to act and seize opportunities.
Flexible in adapting to changing situation and overcoming obstacles.
Works in a dependable manner insisting on accuracy and takes extra measures to maintain high standards of quality.
Works to improve performance to meet personal and organizational standards of excellence.
Cooperates and collaborates with co-workers to enhance performance of all. Bolsters others’ abilities through feedback and constructive comments.
Works to resolve disagreements in cooperative manner. Cultivates and maintains relationships to facilitate work of the entire organization.
Accepts responsibility for success of the organization and is willing to pick up slack or compromise to meet organizational goals.