C-17 Field Service Rep

Boeing•Memphis, TN

3d•$85,850 - $116,150•Onsite

About The Position

Boeing Global Services (BGS) is seeking a Field Service Representative to provide on-site C-17 company representation and technical support to the team in Memphis Air National Guard Base in Memphis, Tennessee in conjunction with the C-17 Globemaster Integrated Sustainment Partnership (G3) contract. The FSR will provide both on-site and remote technical support and act as Boeing’s local representative, working directly with customer personnel and demonstrating adaptability to diverse cultural environments. Candidates should have experience in flexible, fast-paced settings that require prompt responses to ad-hoc customer requests. Strong technical and interpersonal skills, excellent written and verbal communication, and the ability to prioritize and manage workload independently with minimal supervision are essential. The role also requires flexibility to work long hours (including evenings and weekends), demonstrated leadership and teamwork in diverse groups, and proficiency with digital tools to host online meetings across time zones. You are applying for a Field Operations position where our employees must be willing and able (potentially short-notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers. Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment.

Requirements

Minimum 3 years' of experience maintaining and troubleshooting C-17A aircraft
Minimum 3 years' knowledge/understanding of mechanical, environmental, avionics and flight control systems, and electrical/electronic systems
Must be able to function in a demanding on-call, around the clock operational environment
Willing to work any shift
At the sole discretion of leadership, employees must be willing and able (on potentially short-notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs. Failure to deploy/travel will be considered as a resignation.
At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work. Failure to relocate will be considered as a resignation.
Must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Nice To Haves

Prefer candidates with proven experience maintaining and troubleshooting C-17 aircraft mechanical, electrical/electronic, environmental, and avionics systems
Prefer previous military experience or extensive familiarity with military operations and written maintenance procedures
Experience with C-17 field or depot is preferred
Production Superintendent Experience is desired
Extensive experience using maintenance data collection and analysis (G081) is desired
Extensive knowledge of C-17 Interactive Electronic Technical Manual (IETM) is desired

Responsibilities

Utilize multi-disciplined technical expertise and company knowledge to assist the customer.
Sustain a high level of proficiency in the maintenance and operation of company products by investigating technical problems and determining root causes.
Develop and implement corrective actions to ensure customer satisfaction.
Understand customer expectations, assist customer in interpreting and using support data and documents, and provide technical on-the-job training.
Act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues.
Work unsupervised for extended periods of time in a wide variety of cultural/economic environments.