Buying Group Manager

Reliable Controls•View Royal, BC

9d•Hybrid

About The Position

Reliable Controls is seeking a Buying Group Manager to oversee the day-to-day operations of the Buying Group program, ensuring seamless and efficient services for their authorized dealer network. This role also involves leading the Customer Care team, fostering an environment of consistent and exceptional service and support. Reporting to the VP of Supply Chain, the manager will partner to develop and implement strategic initiatives to expand and strengthen the partner network and enhance support quality. This is a hybrid position based in Victoria, BC, requiring candidates to be located nearby for occasional onsite meetings and collaboration.

Requirements

5-8+ years of experience in procurement, supply chain, purchasing, or vendor/partner management
Strong experience managing supplier relationships, contracts, and commercial agreements
Proven ability to lead a customer-facing or operations team
Excellent communication skills, with the ability to convey complex information clearly
Strong problem-solving skills and the ability to manage competing priorities
Experience working with ERP or order management systems
A collaborative mindset and ability to work effectively across teams
A high level of integrity, accountability, and professionalism

Nice To Haves

Experience in building automation or a related technical industry
Enjoy building relationships and working closely with external partners
Have experience improving processes or scaling operational programs
Demonstrate a strong customer focus and commitment to delivering a high-quality experience
Effectively lead, coach, and develop team members to drive accountability and results

Responsibilities

Manage and grow relationships with buying group partners to drive performance and long-term value
Lead quarterly business reviews to identify opportunities for growth, alignment, and improved collaboration
Oversee buying group pricing, contracts, and commercial terms to ensure accuracy and consistency
Resolve complex operational issues related to pricing, supply, tariffs, and order fulfillment
Work closely with the VP of Supply Chain to develop and execute strategic initiatives that expand and strengthen the partner network
Lead the Customer Care team by establishing clear KPIs, workflows, and accountability structures
Coach and support team members to deliver a high-quality, customer-focused experience
Ensure clear, proactive communication with dealers on pricing, availability, and lead times
Collaborate cross-functionally with Supply Chain, Operations, Finance, and Marketing to support initiatives

Benefits

Competitive extended health and dental plan for you and your family
Yearly RRSP contribution on the company’s behalf, plus employee contribution matching
Annual profit sharing bonus
Salary based on market data, reviewed annually, with merit increases and cost-of-living adjustments
Generous paid time off
Remote work options whenever possible
Free on-site gyms at both Victoria locations
Social events nearly every month
$2,000 per year reimbursement for learning and development related to your role
Mentorship from experienced team members
Development pathways to help you grow
Awards and recognition for both long service and outstanding achievements
Paid for choosing sustainable transportation