Buying Channel Orchestration & Enablement Specialist

Vertex Inc.•Boston, MA

2d•Hybrid

About The Position

Vertex is seeking a Specialist, Buying Channel Orchestration & Enablement to join the Global Sourcing & Procurement organization within the Source-to-Pay (S2P) Center of Excellence (COE). The Specialist is responsible for supporting the business owner with the enabling, managing, and optimizing buying channels and intake orchestration across the S2P lifecycle. The Specialist will ensure that users are guided to the right buying pathways, suppliers, and workflows through intuitive, policy-aligned channel design and orchestration tools. Working across platforms such as Coupa and intake/orchestration tools such as Zip, ORO, or similar solutions, the Specialist will help create a buying experience that is compliant, efficient, and easy to use. This is a business-facing role, not an IT system ownership role. The Specialist will own the business design, configuration direction, and adoption of buying channels and intake workflows, while partnering closely with Digital/IT for technical implementation and support.

Requirements

Bachelor’s degree required
4–6+ years of experience in procurement, Procure-to-Pay (P2P), sourcing operations, buying channel enablement, or related roles
Experience working with procurement platforms such as Coupa, including catalogs, guided buying, and supplier enablement
Experience with intake and orchestration tools such as Zip, ORO, or similar workflow-based platforms
Strong understanding of procurement processes and user-facing workflows
Demonstrated ability to translate business needs into system-enabled workflows without owning the technical build
Strong collaboration, communication, and stakeholder management skills
Ability to work effectively in a cross-functional, process-driven environment with attention to detail and execution quality
Procurement process knowledge across S2P and P2P activities
Policy-aligned channel design and compliance enablement
User journey and process experience improvement
Business requirements translation into workflow configurations
Performance tracking, reporting inputs, and continuous improvement support

Nice To Haves

Experience in a COE, procurement transformation, or process excellence environment
Familiarity with guided buying, intake management, and procurement orchestration design
Experience supporting preferred supplier programs and buying channel strategies
Exposure to CLM, TPRM, or P2P integration points across the S2P lifecycle
Experience working in regulated environments with strong compliance expectations
Experience supporting training, adoption, and change management for procurement tools and workflows

Responsibilities

Support the design, configuration, and continuous optimization of procurement buying channels, including catalogs, preferred suppliers, guided buying paths, and request channels
Ensure the Specialist’s buying channel designs guide users to the appropriate procurement pathway based on category, supplier, policy, and business need
Align buying channels to category strategies, preferred supplier programs, and procurement policy requirements
Help standardize buying experiences to improve usability, consistency, and compliance across the organization
Configure and manage intake and orchestration business rules within platforms such as Zip, ORO, or similar tools
Ensure intake requests are routed efficiently with the right approvals, workflows, and policy guardrails
Continuously refine routing logic, intake rules, forms, and user journeys to improve both user experience and process compliance
Partner with stakeholders to ensure intake experiences support procurement objectives and business needs
Support the business owner for the configuration of buying channels and intake workflows in tools such as Coupa and orchestration platforms
Translate business requirements into workflows, forms, routing logic, and user experiences
Partner with Digital/IT on technical updates while maintaining ownership of process design and business configuration requirements
Support testing, validation, and process readiness for workflow or channel changes
Support the identification friction points across buying channels and intake workflows and drive practical improvements
Support training materials, user documentation, and change management efforts to improve adoption of preferred procurement channels
Support the monitoring of user behavior, channel usage, and workflow outcomes to ensure alignment with intended processes
Support the simplification of complex procurement processes into intuitive and user-friendly experiences
Support the business owner to reinforce procurement policies, including preferred supplier use, approved workflows, and “No PO, No Pay” requirements
Support the business owner to help reduce maverick spend by guiding users through compliant and optimized buying pathways
Support the business owner to Partner with Governance and Category teams to maintain alignment between procurement policy and channel execution
Support the business owner with enforcement of business rules that improve compliance without creating unnecessary complexity
Support the business owner to track channel effectiveness through metrics such as adoption rates, cycle times, compliance levels, and workflow efficiency
Support the business owner to identify improvement opportunities and recommend enhancements that simplify and standardize the buying experience
Partner with Analytics teams to support reporting, dashboards, and insights on buying channel and intake performance
Contribute to ongoing process improvement efforts across the S2P lifecycle

Benefits

Competitive compensation
Comprehensive medical, dental, and vision coverage
Retirement savings programs
Paid time off and company holidays
Career development and learning opportunities
Employee wellness support
A collaborative and mission-driven work environment
Hybrid work flexibility for eligible roles
Annual bonus
Annual equity awards
Overtime pay, in accordance with federal and state requirements
Inclusive market-leading benefits
Generous paid time off (including a week-long company shutdown in the Summer and the Winter)
Educational assistance programs including student loan repayment
Generous commuting subsidy
Matching charitable donations
401(k)