Buyer I

Incora•West Chester, PA

About The Position

Incora is seeking a customer-service-oriented Chemical Buyer for an intermediary-to-advanced purchasing role serving complex, high-volume customers. The position manages purchasing, pricing, lead-time logistics, and on-time delivery, while applying procurement experience, business acumen, customer care, and communication skills. The buyer works directly with customers, suppliers, and internal departments, resolving complex client issues and supporting customer satisfaction. The role serves as a primary point of contact for day-to-day supply-chain service activities for internal employees and high-volume clients. It involves organizing chemical purchasing, monitoring suppliers and purchase orders, coordinating logistics, and ensuring compliance with customer contract, site, and client requirements. The employee is expected to act within company policies and demonstrate Incora’s values of courage, collaboration, commitment, and community. The description notes that duties and requirements may change according to business needs and that it is not intended to be exhaustive. The posting does not state a specific work location or workplace type.

Requirements

Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
Experience using Copilot or other AI tools to enhance productivity.
Ability to provide excellent customer service and resolve complex client issues.
Ability to communicate and work effectively with customers, suppliers, and internal cross-functional teams.
Ability to manage purchasing, pricing, lead times, logistics, and on-time delivery for complex, high-volume customers.
Ability to work with a positive approach when engaging internal and external clients.
Ability to act with business ethics and integrity and follow company objectives, guidelines, policies, and practices.

Responsibilities

Organize and monitor complex chemical purchasing activities for high-volume clients.
Monitor market trends in assigned categories, including sourcing strategies, vendor relationships, and contract negotiations.
Identify, qualify, and introduce alternate chemical supply sources to improve cost, quality, responsiveness, and reliability.
Coordinate with cross-functional teams to assess supplier performance in delivered cost, quality, service, and innovation.
Review requisitions for accuracy and completeness and resolve issues with the appropriate department.
Contact chemical suppliers to obtain competitive pricing, availability, terms, and delivery schedules; evaluate quotes and recommend awards.
Perform purchasing duties accurately and responsively while meeting or exceeding defined performance metrics.
Work with suppliers on procurement, delivery, and quality efforts, including problem resolution and material expedites.
Resolve procurement discrepancies by communicating with customers and suppliers and coordinating issues involving invoices, payments, receiving quantities and schedules, inspections, and rejections.
Resolve complex customer-service issues and concerns, escalating as needed.
Initiate and escalate critical material expedites for open purchase orders to support on-time delivery.
Serve as the primary point of contact for day-to-day supply-chain service activities for internal employees and high-volume clients.
Administer customer contract requirements for contracted chemical procurement services and ensure supplier compliance with site and client requirements.
Maintain a positive company image and high standards of business ethics and integrity, acting within the scope of authority and company policies.
Respond to requests from managers, hubs, and clients, including product non-conformances and material expedite requests.
Monitor open purchase order reports, identify potential delivery issues, and implement corrective actions.
Execute or escalate purchase logistics to ensure products are delivered to the correct locations while meeting EH&S requirements.
Provide timely customer-service support and responses to client requests and inquiries.
Coordinate with other departments to meet customer requirements.
Perform other duties as assigned.
Use Microsoft Office applications and Copilot or other AI tools to support productivity.

Benefits

Salary and benefits package (specific salary not stated).
Employee incentive program eligibility.
Eight paid holidays and two floating holidays for full-time employees.
FlexTime policy for full-time exempt employees.
80 hours of exempt sick time for full-time exempt employees.
Two weeks of paid parental leave.
Employee discount portal through Perkspot.
Employer-paid group life insurance at 1x salary, short-term disability, and long-term disability.
401(k) plan with company match.
Opportunity to work in a first-class brand-new environment.