Buyback Project Manager

Stellantis•Auburn Hills, MI

About The Position

The Buyback Project Manager is a critical position within the quality organization. This role is responsible for coordinating all buyback initiatives through effectively collaborating with the various stakeholders (e.g. Quality, Legal, Supply Chain, Customer Care, TSO, etc.) as well as 3rd Party Vendors to identify process execution opportunities, escalation needs, reporting capabilities and overall service level improvement to make sure vehicles are fixed in a timely manner and reduce risk of customer dissatisfaction and vehicle buybacks. The primary role of the Buyback Project Manager is to reduce vehicle buybacks in the US market by working collaboratively to understand root causes, improve customer satisfaction, and mitigate. THIS IS A FAST-PACED ENVIRONMENT PROVIDING RAPID DELIVERY FOR OUR BUSINESS PARTNERS. YOU WILL BE WORKING IN A HIGHLY COLLABORATIVE ENVIRONMENT THAT VALUES SPEED AND QUALITY, WITH A STRONG DESIRE TO DRIVE CHANGE AND VALUE.

Requirements

Bachelor’s degree in Business, Marketing, Engineering, Supply Chain, or similar discipline
10+ years of experience in Part Sales, Marketing, Operations, Supply Chain, or Finance
Proven problem solving and analytics skills
Capability to review, understand and analyze data from a business analytics standpoint
Self-starter with ability to multi-task and take ownership of programs
Ability to work in a quickly evolving fast-paced environment
Excellent team building and facilitation skills
Excellent verbal and written communication skills
Experienced presenter and public speaker
Advanced user of Microsoft or Google business tools including advanced Excel skills, and PowerPoint experience

Nice To Haves

Advanced degree (Master's) in Business or Marketing
Experience in project/program management
Automotive/Dealership retail or aftermarket experience
Robust understanding of Dealership Operations

Responsibilities

Overall Project Manager to coordinate all actions, efforts, and initiatives to reduce buybacks.
Daily meetings with the different stakeholders to follow up on progress and impact of their respective processes
Collaboration and team building across multiple departments to achieve objective of reducing buybacks, managing conflicts and varying priorities
Identify process failures or opportunities to reduce response time and direction to diagnose or identify a failure and provide an answer or solution.
Map out current processes to fix a vehicle, identify concerns and meet with owners to address
Review existing data available and reports to identify needs, improvements and efficiencies
Candidate will be responsible for collecting data, trends, etc. that will be shared into governance committees and other organizational groups within Mopar
This role will have the vision to drive change to the organization
The ideal candidate will excel in taking complex situations and programs and simplifying them for use across all levels of experience and knowledge
The role will require strong organizational and project management skills to facilitate project reporting and support inquiries.
This individual will be accountable for sharing program metrics and collaborating with other departments to escalate issues quickly and effectively
As a part of this role, the expectations will be to have the ability to present data findings and opportunities within any setting including presentations to executive level leadership