Butler

Ocean House Collection•Westerly, RI

1d•Onsite

About The Position

The Ocean House Butler delivers unique services and amenities carefully tailored to each guest staying at the hotel. With the highest level of sophistication, discretion, and anticipation The Butler greets every guest at the doorsteps of our world-famous hotel. No guest request remains unanswered. The finest amenities paired with personal attention by a dedicated Ocean House Butler await every guest throughout their stay. Traditional Butler Services are matched with the demands of today’s luxury traveler to create memorable experiences throughout.

Requirements

Fluency in English both verbally
Ability to perform job functions with attention to detail, speed and accuracy under pressure of tense/confrontational situations
Uphold the Company standards, policies and procedures
Prioritize and organize tasks and work area
Ability to remain calm and resolve problems using good judgement as interpreted by the management
Follow directions
Work cohesively with co-workers as part of a team
Maintain confidentiality of guest/employee information and pertinent hotel data
18+ years of age.
Strong communication and people skills.
Flexible schedule with the ability to work late evenings.
Ability to multitask and work in a fast-paced environment.
Ability to speak a language other than English. Preferably French, Italian, or Spanish.

Nice To Haves

Knowledge of flowers, wine, and fine foods preferred.

Responsibilities

Act as the final gatekeeper for room preparedness and fulfilment of guest request / preference items as collected by the Guest Relations Team. This includes room cleanliness and final inspection, special request delivery, floral and amenity delivery, personal stationery delivery, evening refresh, mini bar restocking, kitchen restocking, and luggage delivery and retrieval.
Facilitate garment pressing and footwear service upon request.
Touch each room daily refreshing the mini bar, assist with departure plans on the day prior to departure. Assist guests upon departure.
Supervise all Housekeeping staff to ensure all guestrooms and suites are cleaned and maintained to the highest standard.
Coordinate with Housekeeping the timing for occupied guestrooms servicing based on guest’s preference.
Keep inventory of every minibar item and coordinate refilling as needed.
Meet arriving guests at the bedroom following their check-in.
Offer detailed orientation of butler services, welcome amenity, and fresh bucket of ice upon arrival of guest.
Assist guest with any other request or wish. Anticipate guests' needs.
Inspect the housekeeping pantry on each floor and keep inventory of all items. Inform housekeeping when items need to be replenished.
Coordinate guest requests with Guest Relations and colleagues. Using Alice when possible.
Answer telephone in a professional manner; promptly follow through on any guest needs or requests.
Communicate thoroughly and professionally with all departments regarding guest needs and requests.
Maintain accurate knowledge of all offerings, hours of operation, and in-house events.
Be knowledgeable of information regarding the general local area.
Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
Maintain cleanliness of work area, always orderly and properly stocked.
Complete assigned duties within each shift, passing on any information needed to incoming staff to ensure a flawless transition between shifts.
Maintain high level of confidentiality with all guest information, guest activity, and property events.
Maintain appearance and uniform standards.
Develop and maintain positive communication and teamwork with all co-workers and supervisors, communicate thoroughly and professionally with all departments regarding guest needs and requests.
Handle all guest service opportunities in an immediate and professional manner. Ensure all opportunities are communicated out to management and logged into ALICE.
Follow all policies and procedures put forth by The Ocean House Collection.Deliver excellent customer service in an efficient manner while acknowledging and greeting guests.
Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards.
Communicate throughout the day with all departments to ensure total guest satisfaction.
Manage administrative functions in accordance with established standards.
Perform general cleaning tasks using standard hotel cleaning products as assigned by a supervisor to adhere to health standards.
Deliver messages, faxes, packages to guests, and guest request items to room.
Assist guests with laundry service.
Deliver dry cleaning to guest rooms once returned.
Other duties as assigned.
Responsible for practicing, managing and promoting OHM’s Mission and Values so that it becomes an intricate part of the everyday operation
Represent the Company with a positive attitude and professional attire Follow sustainability guidelines and practices related to Ocean House Collection’s sustainability programs
Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role.