Butler

Virgin Hotels•Las Vegas, NV

3d•Onsite

About The Position

The Butler will play an important role for coordinating Casino and VIP guests' needs during their stay. Handles or directs all requests in an efficient and courteous manner. Work requires superior communication and judgmental skills, as position is called upon to interact frequently with high-limit customers. The Butler will be responsible for providing guests with information and assistance regarding the Virgin Hotel and Casino and Las Vegas area attractions, entertainment, and facts. The incumbent in this position is responsible for serving food and beverages in accordance with company standards.

Requirements

Current, legal, and unrestricted ability to work in the United States
Ability to communicate clearly in verbal and written English
Review and comprehend all necessary documentation
Communicate effectively with customers as well as all levels of employees
Use all equipment associated with the position, including but not limited to computer keyboard and telephones
Communicate effectively with customers and co-workers in English
General computer knowledge for the following programs: Microsoft Excel and Word
All candidates must pass a qualification butler exam

Nice To Haves

Second language
Strong familiarity with Room Service functions is essential
Minimum of three years progressive banquet and/or fine dining experience
Candidates with mixology and fine wine knowledge will also be preferred

Responsibilities

Host high--limit guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits
Coordinate guest rooms, meals, and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort
Handle special requests for Virgin Hotel's guests
Interface with Casino Services, the Front Office, Food and Beverage, Sales and Marketing, and Security in handling preferred guests and special events
Follow through on all changes pertaining to guest reservations and ticket requests
Provide superior service to all customers on each shift and has the resiliency to deal with difficult customers
Recognize guests immediately with a friendly greeting and informs them of audio and visual capabilities of Suite, Spa, Bowling Alley functions and Butler information
Assist guests with food and beverages, demonstrating salesmanship with complete menu and product knowledge on all restraints
Notify Executive Chef of any food products that are not properly prepared
Ensure guest satisfaction through food quality checks and responsiveness to guest complaints.
Delivers and sets up amenities in guest suite
Prepares suite for guest arrival (lights, drapes, music)
Greets and escorts guests to their suites explaining all services provided by the butler staff
Take order and serve meals/alcoholic beverages maintaining complete knowledge of menus and beverage lists
Unpacks/Packs luggage, as requested by guest
Perform all valet services (ironing and steaming of clothing) and shines shoes, as requested by guest.
Know the difference between Single Flat, Windsor, Double Windsor, and Bow Ties. Also, the knowledge to demonstrate how to tie each one of these knots
Arrange reservations and appointments as needed
Escort guests to and from specific locations within the property
Purchase specialty items for guests
Maintain a well-groomed neat and clean appearance, carrying out duties with attention to sanitation safety
Anticipate, identifies and provides for guest needs
Perform side work duties on daily basis and other duties as assigned
Recommend changes that could improve Butler operations
Take down orders, recite specials and point specific items out on the menu to customers
Transport trays and/or plates throughout the banquet area which may weigh up to 50 pounds, as well as serve food items and beverages