BUSSER POM

Fantasy Springs Resort Casino • Indio, CA

3d

About The Position

The Busser provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and hosts/hostesses. The role supports restaurant service by preparing and maintaining dining and service areas, assisting servers, delivering food, and responding to guest needs. The Busser also promotes current casino events and programs and recognizes Diamond and Emerald players to ensure they receive appropriate service.

The position requires working at a fast pace in an often crowded and noisy environment. Employees may be exposed to second-hand smoke, bright lights, and standard cleaning and sanitizing chemicals. Duties may be changed, expanded, reduced, or removed to meet business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Must be at least 18 years of age.
• Food Workers Certificate (food handler’s card).
• At least one year of food server experience in a high-volume, sophisticated, or upscale restaurant.
• Fluent in reading, writing, understanding, and speaking English.
• Excellent customer service and communication skills.
• Ability to lift and carry up to 35 pounds.
• Ability to lift trays containing food weighing 30 pounds above shoulder level.
• Ability to push or pull 50 pounds.

Responsibilities

• Provide fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and hosts/hostesses.
• Follow the work schedule and attend service staff meetings.
• Provide water service to guests upon arrival and bread and butter service when applicable.
• Set up and maintain service stations, tables, and common areas throughout all dining rooms.
• Maintain par levels of china, flatware, glassware, and utensils, obtaining replacement stock from the wash area or warehouse inventory according to procedures.
• Polish, stock, and set silverware, glassware, and flatware to service standards.
• Prepare sufficient service-station supplies, including silverware, china, sugar, creamers, iced tea, and coffee, according to business levels; prepare for concert nights and turns based on business needs.
• Remove dirty dishes, soiled linen, glassware, and flatware from tables and countertops and transport them to designated areas.
• Assist servers in delivering prepared food to the appropriate guest within three minutes of order completion.
• Assist servers with beverage orders, refills, and other guest needs as required.
• Monitor and resolve service issues throughout the outlet according to service standards.
• Provide personalized service during guest interactions.
• Assist servers with serving, monitoring, and setting tables as needed.
• Maintain cleanliness of designated areas according to established health and safety standards.
• Deep-clean restaurant equipment, including tables, chairs, booths, soda and juice dispensers, and coffee machines, as scheduled or required.
• Operate and maintain equipment according to established guidelines and safety procedures.
• Recognize Diamond and Emerald players and ensure they receive appropriate service.
• Know and promote current casino events and programs and provide guests with directions to casino areas.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed