Busser - Koloa Landing

Azul Hospitality•Koloa, HI

2d•$17 - $19•Onsite

About The Position

The Busser provides friendly, courteous, and efficient food and beverage service to guests. The role delivers food, helps ensure guest satisfaction, clears and sets tables, maintains clean bar and dining surfaces, stocks restaurant supplies, and supports the service team. The position also includes outlet deep cleaning, general cleaning, safety practices, and other duties assigned by managers and supervisors. The work is primarily indoors in a temperature-controlled hotel environment, though the position may require working in freezers at -10°F and kitchens at +110°F for an hour or more. Staff may need to work varying schedules according to hotel business needs and attend scheduled training sessions and meetings. Regular attendance and compliance with hotel policies and grooming standards are required.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills.
Excellent customer relations skills.
Detail orientation and strong organizational skills.
Basic computer skills and basic computational ability.
Ability to deal effectively with internal and external customers, including patience, tact, diplomacy, and accurate information gathering to resolve conflicts.
Knowledge of the basic functions of Windows OS, MS Office, PMS, and POS.
Ability to work independently and be self-driven.
Issue-resolution and analytical skills, with strong attention to detail.
Knowledge of table and bar service and appropriate table settings and service ware.
Ability to describe menu items and methods of preparation.
Ability to stand and exert well-paced mobility for up to four hours at a time, maneuver between simultaneous functions, work in limited spaces, and reach other hotel departments in a timely manner.
Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Ability to perform grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing tasks; use fingers and wrists for picking, pinching, typing, carrying, and other substantial movements.
Sensory and visual ability to observe and distinguish product quality and detect emergencies, including hearing, smelling, tasting, near and color vision, and depth perception.
Ability to work in extreme temperatures, including freezers at -10°F and kitchens at +110°F, potentially for an hour or more.
Regular attendance and ability to work varying schedules based on hotel business needs.

Nice To Haves

Prior hospitality or restaurant experience.
Safe Server Alcohol & Food certification.

Responsibilities

Deliver food to guests dining in the restaurant and help ensure their satisfaction.
Transport equipment safely through the service corridor.
Attend to spills and breakage immediately and follow safety procedures.
Stock restaurant items, including glassware, straws, toothpicks, napkins, silverware, ice, and cleaning supplies.
Clear tables using proper methods for removing dishes, glassware, and silverware.
Clean bar and table surfaces throughout the shift; wipe chairs, railings, and other high-touch surfaces.
Remove and dispose of trash bags from receptacles in and around the bar area.
Participate in deep cleaning the outlet.
Assist the service team as needed to meet and exceed guest expectations.
Assist with guest inquiries.
Follow company, safety, and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries.
Perform other reasonable duties as assigned by managers, supervisors, or other direct and indirect supervisors.
Maintain a neat, clean, and well-groomed appearance according to Azul Hospitality standards.
Attend scheduled training sessions and meetings and comply with hotel rules and regulations.