Busser/Food Runner

Topgolf•Monona, WI

4d•Onsite

About The Position

Topgolf is a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. The Service Support role is one of the most versatile on the floor. You’ll prepare non-alcoholic beverages, deliver food and drinks to guests, bus bays, and keep the venue looking polished — all while engaging with guests and supporting your Bay Host teammates. This role requires speed, flexibility, and a guest-first mindset on every shift. This role requires a flexible schedule including evenings, weekends, and holidays, with availability to work during peak periods, special events, and high-volume seasons.

Requirements

Experience in a service, hospitality, or food and beverage environment preferred
Ability to obtain required licenses and certifications for your location
Must be 16 years of age or older as required by state or local law
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and moving continuously throughout the venue floor and multi-level bay areas; this role requires sustained physical stamina and consistent pace throughout the duration of each shift
Ability to lift, carry, and move items up to 50 pounds independently, including food and beverage trays, bussing tubs, supply bins, and equipment across multiple levels of the venue
Ability to navigate stairs, ramps, and multi-level areas of the venue while transporting food, beverages, and bussed items throughout the shift
Ability to work in varying temperature and weather environments on a frequent basis, including outdoor and partially outdoor bay areas, beverage stations, and air-conditioned indoor spaces
Ability to perform repetitive hand and wrist motions including carrying trays, bussing dishes, preparing beverages, and stocking supplies throughout the shift
Ability to communicate clearly and effectively in a high-energy, high-volume venue environment that may include moderate to high levels of background noise
Ability to work in a fast-paced, high-volume floor environment while maintaining focus, service standards, and cleanliness under pressure

Nice To Haves

Being Resilient | You stay fast, positive, and guest-focused even when the floor is busy and the team needs you everywhere at once.
Communicates Effectively | You stay in sync with your team, speak up when something needs attention, and help keep the floor running as one unit.
Customer Focus | You understand that every delivery and every clean bay is part of someone’s experience, and you treat it that way.
Drives Results | You keep the floor moving every shift because the team and the guests depend on you showing up ready.

Responsibilities

Deliver food and beverages to guests quickly so hot food stays hot, cold food stays cold, and everything arrives fresh and appetizing
Prepare non-alcoholic beverages according to Topgolf’s brand recipe standards at the beverage station
Greet every guest you encounter in a friendly and approachable manner, making them feel welcomed and cared for
Rotate between beverage station and floor support as needed — flexibility is key to this role
Clear, clean, and sanitize bays and tables promptly between and during guest visits
Bus dishes, utensils, and food service vessels and return them to the appropriate dishwashing area
Keep beverage stations, common areas, and service areas clean, organized, sanitized, and stocked to designated par levels
Arrange table settings and ensure the venue always looks its best for incoming guests
Support Bay Hosts and the broader floor team in whatever way is needed to keep service running smoothly
Observe all responsible alcohol service guidelines to protect guests and the community
Ensure guest safety while they play and flag any concerns to the management team immediately
Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring