Busser/Food Runner

Odie's•Nashville, TN

4d•Onsite

About The Position

The Utility is responsible for helping to ensure guests receive excellent guest service by delivering food orders from the kitchen to guest tables quickly and accurately. This role involves ensuring all plates are prepared and garnished correctly before delivery, maintaining the cleanliness of the expo line, and organizing order tickets. Effective communication with the back-of-the-house (BOH) team is crucial to ensure food orders are prepared properly and efficiently. The position also includes cleaning and resetting tables after guests leave, ensuring the restaurant is stocked with clean silverware, plates, and glasses, supporting servers' table service as directed, and maintaining the overall cleanliness of the restaurant and server stations. The role requires maintaining a positive, high, well-balanced energy level throughout the shift, strong interpersonal communication skills for guest interaction, and consistently dependable conduct. Exemplary guest service is expected on a consistent basis, along with the completion of assigned cleaning duties, stocking, organization, and efficient side-work. Station setup and breakdown before and after operating hours are also key responsibilities.

Requirements

Knowledge of Teamwork and Toast POS system.
Ability to read, write and speak the English language to interact with guests, the public, and coworkers.
Proficient verbal communication skills.
Ability to work under pressure and professionally deal with stressful situations during busy periods in a loud, busy, and crowded environment.
Strong interpersonal skills to provide overall guest satisfaction.
Must have strong knowledge of food menus.
Must have the ability to carry multiple plates at one time sometimes using a large tray and tray jack.
Knowledge of proper food handling requirements.
Knowledge of bar and kitchen items.
Basic mathematical skills.
Knowledge of daily maintenance and cleaning of venue.
Must have knowledge of all required legal documents, i.e., A.B.C., Health Department, Police, City, Etc.
Minimum of one year’s experience in a fast-paced restaurant/bar.
Must be at least 18 years old.

Nice To Haves

ServSafe certification preferred.
ABC Server permit preferred.
CPR certification and/or First Aid training preferred.
Additional language skills preferred.

Responsibilities

Deliver food orders from the kitchen to guest tables quickly and accurately.
Ensure all plates are prepared and garnished correctly before delivering to tables.
Maintain the cleanliness of the expo line.
Organize order tickets and communicate effectively with the back-of-the-house (BOH) team.
Clean and reset tables after guests leave the restaurant.
Ensure the restaurant is stocked with clean silverware, plates, and glasses.
Support servers' table service as directed by the servers and MOD.
Maintain the overall cleanliness of the restaurant and server stations.
Complete any and all assigned cleaning duties, including stocking and organization.
Perform all assigned side-work quickly and efficiently.
Properly set up and break down stations before and after operating hours.
Keep expo station clean, organized and well stocked.
Ensure all utensils are polished and well stocked.
Assist all servers, bartenders, and managers with carrying of plates.
Communicate food orders to BOH employees, paying attention to priority tickets, allergies, and special requests.
Remove dirty utensils and replenish, as needed.
Keep service stations clean.
Assist servers with food delivery and other table service duties.
Take out trash.
Bring bus tubs back to the kitchen when they are full.
Move tables, chairs, and furniture to accommodate guests as needed.