hour plus gratuity

Salamander Hospitality, Llc•Aspen, CO

3d•$0 - $15•Onsite

About The Position

The West End Social Back Server is responsible for providing the highest quality of service and hospitality to guests in an attentive, courteous, and efficient manner. He/she is also responsible for assisting the server with receiving and delivering guests orders.

Requirements

Strong verbal and written communication skills with guests, team members, and management.
Active listening and problem-solving abilities to address and resolve guest or employee concerns.
Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
Demonstrated initiative and ability to anticipate guest and operational needs.
Strong organizational skills with attention to cleanliness, efficiency, and productivity.
Ability to apply and understand information, policies, and procedures to achieve operational goals.
Flexibility to cross-train in other areas of hotel operations as needed.
Professional appearance and grooming in compliance with company standards, including wearing the proper uniform and nametag.
Consistent attendance and punctuality aligned with business needs.

Nice To Haves

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Responsibilities

Greet, serve, and engage with guests in a friendly, courteous, and professional manner.
Deliver food and beverage orders accurately, anticipating guest needs and ensuring satisfaction.
Deliver room service orders accurately, ensuring proper payment.
Provide beverage service (coffee, tea, water, soda, lemonade, alcohol) promptly, keeping glasses filled.
Assist with upselling menu items, beverages, and promotions to enhance the guest experience.
Maintain knowledge of menus, daily specials, and outlet offerings.
Perform opening, closing, and side-work duties per assigned station and checklists.
Pre-bus and clear tables promptly; maintain clean, stocked, and organized service areas.
Answer phones professionally and handle guest inquiries efficiently.
Warm, approachable demeanor and commitment to providing attentive, service-oriented hospitality.
Follow safety protocols, including knowledge of emergency procedures.
Attend required meetings and trainings, and perform other duties as assigned by management.