Casa Chi Busperson

IHG•Chicago, IL

13d•$15 - $16

About The Position

The Casa Chi Busperson supports restaurant and bar operations by maintaining clean, properly stocked service areas and helping provide courteous guest service. The role reports directly to the Bar Manager, works cooperatively and communicates with other employees, and interacts with guests as appropriate. Duties include setting tables, clearing dishes, sorting and exchanging linen, greeting and seating guests when needed, responding to guest requests, and replenishing guest supplies and service stations. The Busperson prepares bread and coffee stations, polishes glassware, chinaware, and cutlery, assists with service, and cleans stations and floors after meals. The role also assists the Bartender by preparing food-and-beverage materials and equipment, keeping the bar stocked and supplying the Bartender with needed tools, and following closing and key-handling procedures. At the end of service, the Busperson cleans and restocks the bar, secures coolers and storerooms, and performs duties on the daily task and cleaning schedule. The position requires courteous communication with guests and managers, effective working relationships with colleagues, and participation in briefings, meetings, and training. Employees must follow hotel and department policies, including requirements related to health and safety, grooming, quality, service, hygiene, and cleanliness.

Requirements

Must be able to speak and understand English and communicate in English with guests.
High school diploma or equivalent.
Food hygiene awareness and at least basic training.
Ability to perform basic mathematical calculations.
Ability to provide legible written communication.
Ability to perform job functions with attention to detail, speed, and accuracy.
Ability to prioritize, organize, and follow through.
Ability to think clearly, remain calm, and resolve problems using sound judgment.
Ability to work under pressure.
Ability to work an 8-hour shift in conditions pertinent to the job.
Ability to work with prescribed products and equipment and comprehend instructions.
Ability to work cohesively with coworkers as part of a team.
Ability and willingness to perform job tasks according to established standards.
Must be flexible and able to work nights, weekends, and/or holidays as required.
Must comply with workplace health and safety requirements and department-specific equipment and procedure training.

Nice To Haves

Food Hygiene certificate.
First aid awareness.
Friendly, upbeat, and outgoing personality.

Responsibilities

Promote the restaurant’s image through impeccable manners, diplomacy, and tact toward guests.
Maintain communication with the team and communicate relevant difficulties, guest comments, and other information to the manager or superior.
Set up tables according to standards and remove dirty dishes from tables.
Sort and exchange soiled linen.
Welcome, greet, and seat guests when needed; listen to and follow up on guest requests.
Clean and replenish guest supplies, restock service stations, and replenish cupboards with tablecloths, silverware, and glasses.
Prepare the bread station in the pantry in the morning or outside in the evening.
Polish glassware, chinaware, and cutlery.
Assist with service when possible or as needed.
Clean stations and floors after each meal and help maintain cleanliness throughout the restaurant.
Restock and clean the coffee station after each shift.
Help the Bartender prepare beverages according to standard recipes and control beverage issuing.
Prepare food-and-beverage materials and equipment in advance, restock the bar during the shift, and ensure the Bartender has the tools needed.
Clean and restock the bar after last call, leave it ready for the next morning, and lock coolers and storerooms at the end of the shift.
Follow proper key-handling and closing procedures and perform duties on the daily tasks and cleaning schedule.
Follow hotel and department rules, policies, and procedures, including those for health and safety, grooming, quality, service, hygiene, and cleanliness.
Establish and maintain effective working relationships with employees.
Attend and participate in scheduled daily briefings, meetings, and training sessions.
Perform other related duties, tasks, and special projects as assigned.