Business Value Consultant

Decagon • San Francisco, CA

3d • Onsite

About The Position

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values— customers are everything , relentless momentum , winner’s mindset , and stronger together —shape how we work and grow as a team. About the Role: Decagon is looking for a Business Value Consultant to lead and scale our value-based selling efforts with enterprise customers. This role sits at the intersection of sales strategy, financial modeling, and executive engagement. You will partner with Sales, Product, Customer Success, and Finance to quantify and articulate the business impact of Decagon’s AI-native platform, enabling executive buyers to make confident, ROI-driven decisions.

Requirements

• 5+ years in value engineering, consulting, sales engineering, or strategic finance
• Strong financial modeling and Excel skills
• Executive presence and ability to communicate with senior stakeholders
• Experience with enterprise buying cycles and value-based selling methodologies

Nice To Haves

• Experience in SaaS, enterprise customer operations, or regulated industries
• Familiarity with GTM systems and workflows
• MBA, consulting, or finance background
• Experience in a high-growth startup environment

Responsibilities

• Partner with Account Executives on strategic deals to uncover customer pain points and build compelling ROI and business cases
• Develop industry-specific value frameworks, ROI models, and financial justification materials that resonate with CFOs, COOs, and CX leaders
• Translate platform capabilities into measurable business outcomes for enterprise customers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees