Business Unit Manager

Eurofins • Oklahoma City, OK

4h

About The Position

Manage the service delivery of 80+ team on day-to-day basis, within defined budgets and in accordance with relevant Service Level Agreements and quality standards. Ensure process compliance with Group Business Process Model. Ensure processes and operating procedures are clearly defined, documented and up-to-date. Monitor the performance of staff against agreed objectives, taking improvement actions where appropriate. Design and implement continuous improvement culture within the Department to realize business objectives and deliver cost efficient and effective process. Implement internal control framework for processes in scope. Provide Senior Management with regular performance reports. Be "face to the customer“ and manage relations with European Eurofins entities. Create friendly working environment which will attract and retail Talents. Support the Transition projects.

Requirements

• Minimum 2 years of relevant experience in managing large teams, preferably in BPO/SSC environment
• Strong financial domain knowledge (PtP, OtC or General Accounting and Reporting)
• Experience in managing performance against Service Level Agreements
• Experience in managing relation with customers (internal or external)
• Openness for changes
• Ability to work and adopt to dynamic environment
• Master Degree in Business/Finance/Accounting or equivalent
• Fluent English (written and spoken)
• High level of energy, drive and passion
• Strong stakeholder management and presentation skills

Responsibilities

• Manage the service delivery of 80+ team on day-to-day basis, within defined budgets and in accordance with relevant Service Level Agreements and quality standards
• Ensure process compliance with Group Business Process Model
• Ensure processes and operating procedures are clearly defined, documented and up-to-date
• Monitor the performance of staff against agreed objectives, taking improvement actions where appropriate
• Design and implement continuous improvement culture within the Department to realize business objectives and deliver cost efficient and effective process
• Implement internal control framework for processes in scope
• Provide Senior Management with regular performance reports
• Be "face to the customer“ and manage relations with European Eurofins entities
• Create friendly working environment which will attract and retail Talents
• Support the Transition projects

Benefits

• Attractive remuneration and bonus package
• Medical care
• Access to Multicafeteria Benefit system

What This Job Offers

• Job Type: Full-time
• Career Level: Manager