Business Technology Specialist III

City of Albuquerque•Albuquerque, NM

4d•Onsite

About The Position

Perform functional and technical information systems support for assigned department: install and maintain application software and end user devices such as personal computers, laptops, tablets and smart phones; maintain and administer computer systems and applications; provide technical support and assistance to department end users and perform a variety of analytical duties relative to assigned area of responsibility. Candidates are expected to show a high degree of proficiency with the technologies listed above and to demonstrate expertise with hardware, network and software fundamentals and troubleshooting skills. Manage projects, be a self-starter, work under minimal supervision and be able to step right into the position ready to perform necessary functions. This employee will run moderate-sized technology projects and will provide status reports and project updates to management. Makes technology recommendations and gathers requirements from customers for technology projects. Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Requirements

Bachelor's degree from an accredited college or university in information systems, computer science, or business administration
Two (2) years of customer service experience in any combination of the following areas: selection and configuration of end user devices, installing, maintaining and troubleshooting PCs, analyzing and assessing technological needs, software application analysis
Possession of ITIL Foundation Certification within 6 months from date of hire.
Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
Possession Of a City Operator's Permit (COP) within 6 months from date of hire.

Responsibilities

Lead, coordinate and perform the functional tasks related to the design and implementation, configuration, testing, training and validation, of new software; review new application software for compliance with applicable quality assurance standards before implementation.
Serve as the project manager over specific department-level implementation initiatives as required.
Prepare project cost estimates and justification for new or enhanced system modifications; prepare requests for proposals for vendor services.
Perform a variety of function and technical duties to support information technology systems and programs in assigned area; serve as liaison between system users and information systems staff in the development, implementation, administration and maintenance of information systems, computer programs and software applications.
Install and maintain application software and computer hardware; provide technical assistance to system users in accordance with applicable information systems policies, procedures, methods and techniques.
Develop, install and maintain software applications; troubleshoot and rectify application software problems; evaluate new software/hardware and recommend changes as needed; prepare and update user manuals and system documentation.
Evaluate and test system upgrades; install or upgrade software applications; troubleshoot hardware and software related problems; coordinate and document testing for new or revised software applications; assist in deployment of new applications in assigned areas.
Perform system maintenance activities on various files; monitor system disks for space; maintain system security; reset user passwords; grant or revoke system access.
May provide support to local area networks, create and modify user accounts, maintain electronic mail access; may install and configure hardware and software and enable local area network connection; may maintain file servers, monitor network performance and troubleshoot network problems; may coordinate maintenance and repair with information systems or vendor staff.
Respond to requests from users regarding system operations; provide solutions to operations problems.
Develop written technical documentation, internal operating procedures, and user manuals and instructions; develop instructional materials and conduct training programs on software applications; update technical and training manuals as required.
Perform a variety of complex systems analysis duties in the design, implementation and maintenance of management information systems and supporting computer hardware and software applications.
Analyze user needs; recommend new or enhanced system modifications or end user devices.
Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information technology.
Perform related duties and responsibilities as required.