About The Position
ZS is a management consulting and technology firm focused on improving life and how we live it. They transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. The Digital Customer Experience (DCE) Marketing Technology & Customer Experience Activation team helps leading pharmaceutical, healthcare, and life sciences organizations create personalized customer experiences through data, technology, and analytics. In this role, you'll work across the full customer engagement lifecycle, partnering with clients to define business goals, identify high-value use cases, and deliver solutions leveraging customer data platforms, marketing automation technologies, and advanced analytics.
Requirements
- Bachelor's or Master's degree in Business Analytics, Computer Science, MIS or related field with academic excellence.
- 3-5+ years of relevant professional experience in delivering small/medium-scale technology solutions.
- Experience with Marketing Technology (MarTech), Customer Data Platforms (CDPs), and Marketing Automation.
- Experience with Customer Experience (CX) Activation, Customer Engagement, and Omnichannel Strategy; Data, Analytics, SQL, ETL, and Customer Data Management.
- Experience with Technology Consulting, Solution Design, and Client-Facing Delivery.
- Proven ability to lead project teams, manage end-to-end delivery, drive milestones, and mentor junior team members.
- Strong understanding of data management, data integration, analytics, reporting, and customer data activation concepts.
- Experience working with cloud-based data, analytics, and customer engagement solutions.
- Strong analytical, problem-solving, and solution design skills with the ability to translate business requirements into scalable technology solutions.
- Fluency in English
- Client-first mentality
- Intense work ethic
- Collaborative spirit and problem-solving approach
Nice To Haves
- Preferred experience within pharmaceutical, biotech, healthcare, or life sciences organizations, with exposure to commercial, customer engagement, marketing, or customer data initiatives.
- Strong communication skills, both verbal and written, with the ability to structure thoughts logically during discussions and presentations.
- Capability to simplify complex concepts into easily understandable frameworks and presentations.
- Proficiency in working within a virtual global team environment, contributing to the timely delivery of multiple projects.
- Willingness to travel to other offices as required to collaborate with clients and internal project teams.
Responsibilities
- Collaborate with ZS and client teams to design, implement, and optimize customer data, marketing technology, and customer engagement solutions.
- Develop a deep understanding of client business challenges related to customer engagement, marketing, and data, and translate them into scalable technology and process solutions.
- Support the delivery of customer data and activation initiatives, ensuring seamless integration, operational excellence, and successful business outcomes.
- Contribute across the solution lifecycle, from requirements gathering and solution design through implementation, activation, and measurement of business impact.
- Leverage SQL/ETL knowledge and media/marketing data expertise to design, develop, and maintain scalable data solutions.
- Work closely with technical architects to validate technical designs and ensure alignment with the overall implementation strategy.
- Lead modules and project workstreams, actively participating in hands-on implementation tasks and troubleshooting.
- Apply best practices and development methodologies to deliver high-quality solutions and exceptional client experiences.
- Support project leads in delivery activities, including planning, team management, staffing, and risk mitigation.
- Mentor and coach junior team members, fostering a culture of continuous learning and excellence.
- Contribute to project deliverables such as business case development, technical architecture, solution vision and design, user requirements, prototypes, test cases, and deployment plans.
Benefits
- Comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development.
- Robust skills‑building programs
- Multiple career progression paths
- Internal mobility
- Deeply collaborative culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
