Business Technology Mgr Sr. - Kubernetes Caas Platform

PNC Bank•Dallas, TX

11h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Technology Manager Sr., within PNC's Technology organization, you will be based in Dallas TX. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. We are looking for an accomplished and experienced Business Technology Manager Sr. leader to lead the day-to-day operations of our enterprise Kubernetes-based container orchestration platforms. This role serves as a link between technical engineering teams and business stakeholders, ensuring scalable infrastructure solutions are developed, maintained, and widely adopted while prioritizing user experience. The successful candidate will be instrumental in shaping the Day-2 operations strategic direction, defining the roadmap, and facilitating adoption of container hosting platforms across both on-premises and cloud environments.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
10+ years in technology with extensive experience leading Container Platform Operations teams preferred.
Advanced level understanding of customer experience
10+ years of expert-level knowledge of Kubernetes, Docker, Helm, CI/CD tools (e.g., Jenkins, GitLab CI), public cloud providers, and platform engineering domains preferred.
Experience in Agile software development environments, preferably with developer platform products.
Strong background in Kubernetes, container orchestration, and DevOps tooling (e.g., Helm, ArgoCD, Jenkins, GitOps).
Familiarity with cloud providers (AWS, Azure, GCP) and on-prem solutions (OpenShift, bare-metal Kubernetes, etc.)
Proven ability to build technical strategy and lead in a matrixed organization.
Excellent communication skills, both written and verbal, with the ability to present complex technical information to non-technical stakeholders.
Ability to lead cross-functional teams and manage multiple stakeholders effectively.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Kubernetes Expertise: Strong understanding of Kubernetes cluster architecture, workload orchestration, networking, RBAC, and security best practices.
Hybrid-Cloud & On-Prem Platforms: Hands-on knowledge of hybrid and multi-cloud environments and experience integrating Kubernetes with enterprise systems.
Agile Practices: Deep experience with Agile methodologies and backlog/project management tools (e.g., Jira, Rally, ADO).
Kubernetes certifications (CKA, CKAD, or CKS) strongly preferred
Cloud certifications (AWS/Azure/GCP) a plus

Responsibilities

Platform Leadership: Maintain highly resilient, secure, and scalable containerized infrastructure
Performance Optimization: Oversees product metrics to enhance the performance, usability, and reliability of containerized workloads across various environments
Upgrades & Maintenance: Execute seamless, zero-downtime Day-2 operations, including Kubernetes minor/major version rollouts
Security & Compliance: Enforce container security best practices, scan images, secure runtime, enforce policies, vulnerability management, and meet enterprise standards
Operational Excellence: Partner with DevOps, security, and networking teams to optimize CI/CD pipelines, container runtime environments, and infrastructure-as-code (IaC)
Resource Efficiency: Prevent cluster over-provisioning by managing resource requests/limits & horizontal/vertical scaling
Cost Optimization: Enhance cluster efficiency and resource management, minimize on-prem / cloud expenses through effective container orchestration, and strengthen system performance and reliability in accordance with SLOs/SLAs
Incident Response: Serve as the escalation lead for production cluster outages, establishing strict root cause analysis (RCA) workflows
Provides solutions for IT and business management on applying technology to strategic business opportunities, planning and implementation of cross-functional applications.
Initiates, owns and drives the identification, evaluation and direction of solutions that are cost effective and meet complex business requirements.
Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization.
Manages the consulting services and communications to internal business groups on process improvement projects designed to support product strategies and revenue generation/cost reduction.
Manages the analysis & elicitation of complex client requirements, and the transformation of requirements into functional/non-functional requirements.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.