Sr Mgr-Technology Operations

Ameriprise Financial Services, LLC•Minneapolis, MN

5d•$115,000 - $147,000•Hybrid

About The Position

Provide operational leadership and direction to Mainframe Database Technology Operations team. This is a global team with significant scope/impact (employees, contract personnel and vendor partners) dedicated to portfolio(s) of technical business applications and/or services, including: operational maintenance, production support, front-line management of incidents, development support, and proactive/preventative analysis (to include solution ideation, recommendation and implementation). Serve as point-person and operational expert for issues, needs and projects regarding or related to multiple areas of responsibility.

Requirements

Bachelor’s degree in computer science or related field; or equivalent work experience
Minimum 7-10+ years of relevant network security experience required
4+ years of experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partner resources
Strong analytical and customer service abilities
5-7+ years of broad technical experience with proven expertise in a majority of the following areas
Strong thought leadership abilities and a highly innovative problem solver
4+ years of experience and proven success identifying and implementing opportunities for improvement to configurations, procedures and process to enable greater availability, capability and efficiency
Ability to coach and mentor experienced Security staff
Experience of working with large scale projects and acting as an escalation point
Experience working in large global financial, enterprise or service provider network environments
Leadership in direct and matrix environments
Resource planning and management
Stakeholder management and communications capabilities up to C-level
Communication and collaboration on a technical and business level

Nice To Haves

Firewalls - Palo Alto, Cisco, Tufin
F5 - Big IP, LTM, GTM, ASM
Infoblox - DNS, DHCP, IPAM, NTP
DDoS
Packet Broker
Packet capture and analysis - Gigastor, Wireshark, Netflow
Cloud Networking - AWS, Azure, Cloudflare, Load Balancing, Security, Monitoring, Security Groups
Automation & scripting
Network Access Control
Cisco Platforms: Firepower Management, VPN, routing and switching (ISR/ASR/Nexus/Catalyst), wireless, ACI, Meraki, SDWAN, ISE
Network Monitoring, Capacity Management, Performance Management

Responsibilities

Responsible for developing technical roadmaps, policies, standards, engineering procedures and blueprints for relevant network environments
Responsible for technical delivery planning of large, complex transformation projects
Responsible for life-cycle engineering roadmap of environments
Responsible for managing a team of engineers including and not limited to training\development plans, objective setting, appraisals and ensuring mandatory is completed
Responsible for working with external vendors to drive solutions that are fit for purpose for the business
Responsible for providing governance over other teams where applicable
Have a mentality for continuous improvement and always striving to drive improvements in both technology and process, both inside and outside of the team
Knowledge and experience on documentation repositories such as Confluence
Knowledge and experience of Agile working practices
Handle/Drive security incidents calls, handle escalations, or any other security related issues
Escalation resource during major incidents and outages as needed
Provide after-hours on-call management support and participate in emergent large scale event response when needed
Participate in re-occurring security audits and reviews
Provide inputs on security methodologies, policies, and procedures
Communicate with senior leadership on the status of security BAU tasks
Work Independently and/or within a team environment to complete highly complex assignments
Security design, architecture, management, and deployment of new and existing security rules and standards in datacenter environment
Lead proper execution of network security changes or updates in accordance with corporate security policies to meet business requirements
Responsible for security monitoring in addition to being able to lead troubleshooting network-related issues in a logical manner
Research, recommend, and establish innovative solutions for security standards that scale with the business growth
Where possible, introduce automation for daily routine administrative tasks
Collaborates with all Information Technology (IT) disciplines
Creates, maintains, and updates documentation with most relevant information
Perform problem diagnosis, initiate problem resolution, and provide ongoing life-cycle support for network security deployments and upgrades
Collaborate with team members to ensure project scoping activities are aligned with architectural objectives
Participate and provide input into the continual refinement of processes, policies, and best practices to ensure optimal performance and availability of technologies
Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business