Business Technology Manager - Platform Operations

Corgan•Dallas, TX

9h•Onsite

About The Position

At Corgan we are passionate about great design but the best thing we build is each other. Here, you’ll find camaraderie and collaboration as abundantly as curiosity and creativity. Corgan is a welcoming and supportive environment that provides significant career advantages. You’ll find room to grow, freedom to explore — and the safety to fail. Thank you for your interest in joining our curious, passionate, hardworking team. This person owns the health, delivery, and roadmap of Corgan's enterprise platform estate. Your own depth is in HRIS, particularly UKG, and the portfolio you lead also spans Microsoft Dynamics 365 (CRM), ATS, and Financial Management systems. The role reports to the Director of Business Technology. This is a people-leadership role first. You will galvanize a team of analysts and platform specialists and activate the broader set of resources each effort needs, including contributors and vendor partners who do not report to you. You will set the operating standards the team works to and stay close enough to the work to guide the hardest calls. At Corgan, we value a highly collaborative environment to achieve shared goals. Accordingly, this is advertised as a primarily onsite position in the Dallas, TX office.

Requirements

Strong leadership, the ability to galvanize a team and motivate others toward shared outcomes, and strong problem-solving skills and effective written and verbal communication.
Experience working with both internal and external partners.
Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
3+ years of people-leadership experience, leading and developing technical or analyst teams (formal management or sustained team-lead responsibility)
5+ years of hands-on HRIS experience, with demonstrated depth in UKG (UKG Pro and/or Workforce Management), including configuration and full implementations. This is a hard requirement for the role.
Demonstrated ability to galvanize a team and activate others as resources, mobilizing people and vendor partners who do not report to you toward delivery and holding them accountable to outcomes
Proven track record of owning a platform or application portfolio and its operational service delivery
Strong command of business analysis and delivery practice: requirements gathering, process mapping, solution design, and the full testing lifecycle
Experience with Agile project management methodologies and SDLC processes
Vendor management and budget ownership experience
Excellent written and verbal communication skills with the ability to present to stakeholders and leadership
Strong analytical and problem-solving abilities with attention to detail
Proven ability to manage multiple complex initiatives simultaneously
Knowledge of data privacy and security best practices
Experience with cloud-based enterprise applications and integrations

Nice To Haves

An advanced degree
Experience standing up or maturing a platform operations or service delivery function
Continual learning demonstrated through certifications, like: UKG Pro Certification (HR, Payroll), Project Management Professional (PMP), ITIL Foundation or equivalent service management credential, iCIMS Product Knowledge or iCIMS Academy Certifications, MB-280 or MB-310 (Microsoft Dynamics 365) for broader portfolio familiarity, Certified Business Analysis Professional (CBAP), Agile/Scrum certifications (CSM, CSPO) or Lean Six Sigma

Responsibilities

Galvanize, lead, coach, and grow a team of business analysts and platform specialists toward a shared set of outcomes
Activate and direct the resources each initiative needs, including matrixed contributors and vendor partners who do not report to you, and hold them accountable to their commitments
Set clear expectations, give direct and timely feedback, and develop each person's trajectory
Own performance for the function, and build a culture that holds quality and accountability without micromanaging
Own the operational roadmap for the service and operations platform estate and prioritize work against business value, risk, and capacity
Manage complex, multi-phase platform initiatives, ensuring delivery within scope, timeline, and budget
Coordinate with cross-functional shared services partners (HR, Accounting, Marketing, Legal) as well as within the IT team for shared dependencies
Oversee requirements analysis, process mapping, and gap analysis across the portfolio
Ensure functional specifications, user stories, and documentation meet a consistent standard
Facilitate or guide stakeholder workshops and requirements validation sessions
Stay current in HRIS and UKG configuration and architecture, enough to review the team's work and unblock difficult problems
Set configuration direction, release adoption, and platform standards across UKG and the adjacent estate (Dynamics 365, ATS, FMS)
Regularly step into hands-on delivery as a contributing resource
Manage vendor and partner relationships across supported platforms, including scope, performance, and renewals
Own the function's budget inputs and maintain a clear view of platform spend and value
Establish testing standards across the team, covering UAT, system, integration, and regression testing
Ensure defect resolution, data integrity, and system performance meet business requirements
Serve as the senior business liaison for the platform portfolio
Represent platform operations in leadership planning and present clearly to stakeholders
Lead change management activities that drive durable adoption
Monitor platform performance and cost, and act on opportunities to improve both
Uphold data quality and access-governance standards across the estate, ensuring deduplication and least-privilege practices are applied consistently by the team
Mature the team's operating practices for configuration, testing, documentation, and change management
Lead post-implementation reviews and feed the lessons back into how the team works