Business Technology and Innovation Director

FOH • Miami, FL

1d • Hybrid

About The Position

The Business Technology and Innovation Director leads FOH®’s technology strategy and systems to support operations, growth, and innovation. The role oversees ERP, IT infrastructure, business intelligence, websites, cybersecurity, and emerging technologies, ensuring platforms are secure, scalable, and aligned with business needs. The Director identifies ways to use technology, data, and AI to improve work, strengthen decision-making, and deliver measurable results.

This hands-on strategic leader guides technology initiatives from planning through implementation, develops a high-performing team, and builds partnerships across the organization. The Director is responsible for technology operations and improvements, including software and ERP performance, security, audits, disaster recovery, vendor and project management, helpdesk support, and procedures that support controls and audit readiness. The role also manages team hiring, onboarding, coaching, performance reviews, development plans, and payroll, while promoting FOH®’s culture.

This is a permanent full-time position on a hybrid schedule in Miami, Florida. Team members work remotely on Mondays and Fridays and in the headquarters office on Tuesdays, Wednesdays, and Thursdays.

Requirements

• At least 6 years of experience with SAP Business One or a similar ERP, or an equivalent combination of education and experience.
• At least 4 years of leadership or management experience.
• Mastery of SAP Business One.
• Proficiency in running SQL queries and Crystal Reports.
• Proficiency in Microsoft and Windows applications.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Exceptional supervisory, coaching, and leadership skills.
• Strategic thinking, planning, and execution skills.
• Excellent verbal and written communication, including the ability to explain technical concepts to technical and non-technical audiences.
• Ability to provide direction and work under pressure to meet deadlines.
• Strong presentation and public speaking skills.
• Technology aptitude, stress and time management skills, and analytical, mathematical, and financial aptitude.
• Exceptional project management skills and strong attention to detail.
• Analytical, creative, and practical problem-solving skills; sound judgment and balanced decision-making.
• Customer service and interpersonal skills, emotional intelligence, and ability to cultivate strong internal relationships.
• Flexibility to work outside normal work hours.

Nice To Haves

• SAP Business One Certification.
• Organized, action-oriented, and detail-oriented approach.
• Sound work ethics, cultural awareness, and sensitivity.
• Ability to adapt to changing priorities in a high-growth environment.
• Enthusiasm, a positive outlook, and composure in challenging situations.
• Ownership mentality and decisiveness.

Responsibilities

• Oversee software implementations, updates, and outages, and coordinate upgrades and renewal schedules for key company software.
• Optimize ERP databases, patches, add-ons, and storage to support organizational productivity.
• Conduct regular network and data security checks, systems audits, and remediation and improvement efforts.
• Identify and implement opportunities to improve software, systems, business intelligence reporting, and websites.
• Develop and implement organizational SOPs that support controls, separation of duties, and audit readiness.
• Promote and conduct IT security training programs and workshops for staff.
• Implement disaster recovery, backup procedures, and information security structures to protect company assets.
• Source vendors, evaluate proposals and return on investment, recommend actions, and manage implementation of IT, SAP, and website projects.
• Evaluate problems, trends, and growth projections to recommend IT solutions and strategies.
• Establish and enforce organizational service standards and SLA commitments.
• Collaborate with Finance on invoices, expense reports, annual budgets, and monthly general ledger and P&L analysis.
• Build interdepartmental partnerships to support strategic sales growth and secure adoption of AI technologies.
• Translate strategies into tactical, measurable action plans.
• Provide IT, ERP, business intelligence, and website support by managing helpdesk response times and project execution.
• Interview, select, onboard, and train team members; provide coaching and development support toward quarterly and annual goals.
• Identify people and process opportunities, develop solutions, and champion their implementation.
• Maintain records of team members’ achievements, productivity, and development opportunities; prepare and deliver IDPs and annual reviews on time.
• Process and approve accurate and timely payroll for core team members.
• Participate in special projects and handle emergency requests and assignments.
• Promote FOH® culture through action and leadership.

Benefits

• Multiple medical options.
• Multiple dental options.
• Supplemental insurance.
• 401(k) plan (fully vested).
• Bonus incentives.
• Paid holidays.
• Vacation.
• Time off to volunteer in the community and local charities.
• Collaborative culture that supports team members’ growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Director