Business Technology and Innovation Director
About The Position
The Business Technology & Innovation Director leads the technology strategy and systems that support FOH® operations, growth, and innovation. This role oversees the organization’s ERP, IT infrastructure, business intelligence, websites, cybersecurity, and emerging technologies, ensuring platforms are secure, scalable, and aligned with evolving business needs. The Director identifies opportunities to leverage technology, data, and AI to improve how we work, strengthen decision-making, and drive measurable business results. As a hands-on leader and strategic partner, this position leads critical technology initiatives from strategy through implementation while developing a high-performing team and building strong partnerships across the organization. The Business Technology & Innovation Director plays an important role in shaping the future of technology at FOH®, bringing together innovation, operational excellence, and The Way We Are.
Requirements
- Minimum 6+ years’ experience in SAP B1 or similar ERP and/or training equivalent combination of education and experience
- Minimum 4+ years’ experience in leadership/ managerial role
- Mastery of SAP Business One required
- Proficient in running SQL queries and Crystal Reports
- Proficient in all Microsoft & Windows applications
- Bachelor’s degree in Computer Science, Information Technology, or related field
Nice To Haves
- SAP Business One Certification highly preferred
Responsibilities
- Oversees implementation of new software, updates, and outages for optimal effectiveness
- Synchronized upgrades and renewal schedule for key company software programs
- Optimizes the productivity of the entire organization by ensuring ERP databases, patches, add-ons, and storage are operating at peak performance
- Ensures regular checks on network and data security
- Identifies and acts on opportunities to improve and update software, systems, BI reporting and websites
- Develops and implements SOPs for the organization that support controls, separation of duties and audit-readiness
- Promotes and conducts IT security training programs and workshops for staff
- Conducts regular systems audits and promotes remediation and improvements
- Preserves assets by implementing disaster recovery, back-up procedures and information security structures
- Sources vendors to secure proposals, evaluate return on investment, decide on course of action, and then own the implementation of IT/ SAP/website projects
- Methodically evaluates problems, trends, and growth projections to uncover and recommend IT solutions and strategies
- Maintains internal quality service by establishing and enforcing organizational standards and SLA commitments
- Collaborates with the Finance team to comply with the financial goals of the company through timely submissions of invoices and expense reports, creating annual budgets, and analyzing the department general ledger and P&L reports monthly
- Leads and creates inter-departmental partnerships for strategic sales growth and the secure adoption of AI technologies
- Successfully transforms strategies into tactical and measurable action plans
- Ensures IT, ERP, business intelligence, and website support to team members by managing timely responses to helpdesk tickets and project execution
- Balances both the results and culture success of the team by effectively interviewing, selecting, onboarding, and training new team members
- Provides training, coaching and inspiration to impact team member development and attainment of quarterly and annual goals
- Uncovers people and process opportunities, crafts solutions, and champions the implementation
- Maintains records of core team members’ achievements, productivity, and development opportunities to prepare and deliver on-time IDPs and annual reviews
- Processes and approves accurate and timely payroll for core team members
- Appreciates the relationship between recognition, reinforcement, and results
- Participates in special projects as needed, and handles emergency requests and assignments
- Promotes our FOH® Culture through action and leadership
Benefits
- Multiple medical and dental options with supplemental insurance
- 401(k) plan (fully vested)
- Bonus incentives
- Paid holidays
- Vacation
- Time off to volunteer in the community and local charities
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What This Job Offers
Job Type
Full-time
Career Level
Director
