Business Technology Analyst - Operations

MassMutual Ascend • Cincinnati, OH

1d

About The Position

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers’ unique needs – whether it’s protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity As a Business Technology Analyst within Operations, you will partner closely with Annuity Operations and IT teams to support the discovery, delivery, and implementation of new and enhanced system capabilities. This role focuses on improving operational processes and the user experience for internal partners and external customers, supporting a seamless client experience and driving continued business growth. Serves as a liaison between Annuity Operations and IT, ensuring operational needs are understood, prioritized, and delivered. Builds and maintains strong partnerships with Operations and IT as well as a deep understanding of annuity products, processes, and supporting systems. Defines operational scope and project objectives by analyzing annuity business processes, regulatory requirements, and system capabilities. Analyzes and documents business and operational requirements by partnering with operations teams to support daily processing, reporting, and customer servicing needs. Manages and maintains requirements throughout development, testing, and implementation to ensure alignment with operational workflows and controls. Develops project plans, testing strategies, timelines, and estimates; communicates progress, risks, and impacts to stakeholders. Supports the design and implementation of system and process enhancements that improve straight‑through processing, accuracy, compliance, and operational efficiency. Identifies opportunities for operational and process improvement by aligning technology solutions with operations business needs and regulatory considerations. Validates production deployments by reviewing operational results, ensuring system changes support expected processing outcomes, and communicating impacts to operations teams. Provides ongoing production support by analyzing operational issues and maintaining accurate system and process documentation. Documents and communicates system changes, operational impacts, and support updates to ensure operational readiness and continuity. Develops and delivers training materials or knowledge transfer to support operational teams during system changes and enhancements.

Requirements

• Bachelor’s degree or equivalent experience in Business, Computer Science, or a related discipline.
• 3–5 years of experience supporting business systems, including requirements development, analysis, and/or application testing.

Nice To Haves

• Insurance industry experience preferred, with annuity operations experience strongly desired.

Responsibilities

• Partner closely with Annuity Operations and IT teams to support the discovery, delivery, and implementation of new and enhanced system capabilities.
• Improve operational processes and the user experience for internal partners and external customers, supporting a seamless client experience and driving continued business growth.
• Serve as a liaison between Annuity Operations and IT, ensuring operational needs are understood, prioritized, and delivered.
• Build and maintain strong partnerships with Operations and IT as well as a deep understanding of annuity products, processes, and supporting systems.
• Define operational scope and project objectives by analyzing annuity business processes, regulatory requirements, and system capabilities.
• Analyze and document business and operational requirements by partnering with operations teams to support daily processing, reporting, and customer servicing needs.
• Manage and maintain requirements throughout development, testing, and implementation to ensure alignment with operational workflows and controls.
• Develop project plans, testing strategies, timelines, and estimates; communicates progress, risks, and impacts to stakeholders.
• Support the design and implementation of system and process enhancements that improve straight‑through processing, accuracy, compliance, and operational efficiency.
• Identify opportunities for operational and process improvement by aligning technology solutions with operations business needs and regulatory considerations.
• Validate production deployments by reviewing operational results, ensuring system changes support expected processing outcomes, and communicating impacts to operations teams.
• Provide ongoing production support by analyzing operational issues and maintaining accurate system and process documentation.
• Document and communicate system changes, operational impacts, and support updates to ensure operational readiness and continuity.
• Develop and deliver training materials or knowledge transfer to support operational teams during system changes and enhancements.

Benefits

• At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees.
• Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
• For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level