Business Technician

Cable ONE•Oconee, GA

10d

About The Position

At Sparklight, a Cable One brand, associates are offered a rewarding career, respect for the communities where they live and work, a focus on health and wellness, work/life balance, and an open and inclusive workplace. The Business Field Technician provides an outstanding customer experience by installing and repairing commercial and residential products and services. The technician responds to service requests and completes work safely, efficiently, and to a high standard to ensure reliability. The role involves working with EPON, fiber, switches, Ethernet, and WiFi access points, and using electronic test equipment and online diagnostic tools to identify and resolve service issues. The role may require other duties that support the company’s purpose, brand principles, and values. Overtime and on-call work may be required. The position involves working in small or confined areas, on ladders, and in all weather conditions, and lifting up to 80 pounds. Regular and predictable attendance is required. Offers are contingent upon satisfactory background, drug screening, and reference checks. Individuals hired into DOT-regulated positions must meet and maintain the company’s DOT program requirements, including a road test, driving-record safety review, drug testing, DOT physical, and past-employer safety performance history.

Requirements

Valid driver’s license in the state of application and a good driving record.
Aptitude and ability to learn to use RF, digital, and Volt-Ohm meters and related equipment to interpret data, solve problems, and determine optimal signal routing.
Ability to work overtime and on-call as needed.
Problem-solving skills and ability to listen to customers and present solutions positively.
Ability to work in small and confined areas, lift up to 80 pounds, work on a ladder, and work in all weather conditions.
At least 3 months of customer service or related experience and/or training; an equivalent combination of education and experience is acceptable.
High school diploma or GED.
Regular and predictable attendance.

Responsibilities

Install customer service drops or outlets at residential and business properties.
Work with EPON, fiber, switches, Ethernet, and WiFi access points.
Use electronic test equipment and online diagnostic tools to troubleshoot service drops or outlets, diagnose reception performance issues, and resolve problems from customer equipment to the output of the first distribution amplifier.
Ensure appropriate upstream and downstream signal levels at each termination on the customer’s premises.
Suggest upgrades to existing services and educate customers on using new or existing equipment.
Take on other duties as needed to support the company’s purpose, brand principles, and values.

Benefits

Medical, dental, and vision plans starting on the first day.
Life insurance for associates, spouses, and children.
Paid time off, including vacation, holidays, and personal/sick days.
401(k) with a 100% company match, up to 5% of eligible compensation; matching starts on the first day of service.
Group legal plan with identity theft protection.
Tuition reimbursement up to $5,250 in the first year.
Free cable and internet services for associates who live in a serviceable area.
Vehicle and tools provided for daily work purposes when residing within a reasonable radius of the office location.
Annual community support for organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.