Business Technical Analyst

East Texas A&M University • Commerce, TX

6d • Hybrid

About The Position

The Business Technical Analyst serves as a bridge between Enrollment Management & Student Affairs, Information Technology, and campus partners to analyze business needs, improve processes, and implement technology solutions that support student recruitment, admissions, enrollment, engagement, and success. The position translates business requirements into functional and technical solutions and supports enterprise systems, data, reporting, integrations, automation, testing, and system implementations. The analyst works closely with functional teams, IT, vendors, and leadership to ensure technology and data solutions effectively support institutional goals.
As a proud member of the third-largest institution in The Texas A&M University System, ETAMU fosters a strong professional environment that supports career growth and academic excellence.
ETAMU is a fast-growing public university with a strong reputation for academic excellence, research innovation, and student success. With over 140+ degree programs, a 20:1 student-to-faculty ratio, and nationally ranked online and graduate programs, ETAMU is committed to transforming lives through quality education. Our employees benefit from a collaborative community, cutting-edge research opportunities, and outstanding resources.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related STEM field.
• Four months of experience in a technical analyst, data analyst, or programmer/DBA role.
• Experience working in higher education or with systems such as Banner, Element451, Salesforce is preferred.
• Proficient in SQL and data analysis with demonstrated experience supporting large, relational database systems.
• Strong written and verbal communication skills with the ability to translate complex technical topics to non-technical stakeholders.
• Ability to manage multiple priorities and work independently.
• High level of professionalism and discretion in handling confidential information.
• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system.

Nice To Haves

• At least 1 year of experience in a business technical analyst, data analyst, or programmer/DBA role.
• SQL, PL/SQL, Apex, R, Python or similar
• Oracle, Banner SIS
• WebFocus, Salesforce, Element451 Segments
• Element451
• Constituto, UC4, SFTP & API integrations
• Microsoft Excel (Advanced), Power BI (preferred), Tableau, Git (optional)

Responsibilities

• Analyze business processes, workflows, and system functionality to identify opportunities for improvement, automation, and increased efficiency.
• Gather, document, and translate business requirements into functional and technical specifications.
• Support the implementation, configuration, enhancement, and optimization of Enrollment Management and Student Affairs systems, including CRM, SIS, admissions, engagement, and student success platforms.
• Analyze and validate data across systems; identify data quality issues and support data reconciliation, mapping, migration, and governance efforts.
• Develop and maintain reporting requirements, dashboards, business rules, data definitions, and analytical solutions.
• Support system integrations, APIs, data feeds, and automated processes in partnership with IT and vendors.
• Develop test plans and user acceptance testing for new functionality and system changes.
• Participate in technology implementations, process improvement initiatives, system upgrades, and vendor projects.
• Create process documentation, workflow diagrams, standard operating procedures, and user documentation.
• Provide technical and analytical support to Enrollment Management & Student Affairs leadership and functional teams.
• Communicate complex technical and data concepts clearly to both technical and non-technical stakeholders.

Benefits

• Employee tuition assistance for master’s and doctoral programs.
• Comprehensive benefits package including health, dental, vision, life, and long-term disability insurance.
• ETAMU contributes to employee health and basic life insurance premiums.
• 12-15 days of annual paid holidays, plus up to eight hours of paid sick leave and vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas (TRS), with optional additional retirement plans (ORP).
• Physical wellness program and wellness release time for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level