BUSINESS TEAM LEAD

The Brevard Health Alliance Inc•Rockledge, FL

22h•Onsite

About The Position

Come launch the next step in your career where America launched its Space Program. Brevard Health Alliance, Brevard County’s only Federally Qualified Health Center, is currently recruiting for a BUSINESS TEAM LEAD to join us in the heart of Brevard County’s Space Coast. Since 2005 our focus has been on putting the “community” in Community Health while delivering healthcare to more than 60,000 unique patients annually. We are expanding, we are growing. If you would like the genuine opportunity to make a profound difference in the delivery of primary care and community health, we invite your interest and application after reviewing the specifics and requirements for the BUSINESS TEAM LEAD listed below. POSITION SUMMARY To provide superior quality, competitive value, and outstanding service by coordinating the responsibilities of the Patient Service Representatives, Registration Counselors and maintaining office flow. This position involves communicating with and supporting clinical staff by accurately documenting patient and financial information.

Requirements

High School Diploma or General Equivalency/Educational Diploma (GED) with 5 years’ experience in a medical office or community health center.
Customer service and/or medical front office experience
Good interpersonal and communication and organizational skills
Ability to multi-task
Ability to read and write at high school level
Ability to use or operate computer, copy machine, typewriter, and fax machine
Ability to maintain confidentiality at all times and follow Brevard Health Alliance’s confidentiality guidelines
Typing requirement of 40 words per minute
Ability to speak and understand at least the English and Spanish language to effectively communicate with our patient population
Ability to work well in a team environment, remains motivated, is self-directed, and demonstrates initiative

Nice To Haves

Preferred Associate’s or Bachelor's Degree in Healthcare or Healthcare Administration and 1 year of experience in either a clerical role or healthcare environment.
Knowledge of medical terminology is preferred

Responsibilities

Assists with the organization, training, and coordination of the work of the front office team, providing support when needed
Leads all efforts in establishing and maintaining positive teamwork and team building, as needed, with entire staff at the front desk
Assists the Site Manager with the coordination and monitoring of Brevard Health Alliance’s phone system, and the associates’ proper usage thereof, making recommendations of improvements & changes where needed on a regular basis. Ensures proper and timely communication between staff, patients, management, and clinical staff
Assists with and coordinates weekly, monthly, and quarterly checks and inspections, i.e.: fire drills, safety checks, etc.
Perform initial intake on patients, documenting demographic and financial information in the electronic medical record (EMR); assists patients with intake packet
Determine insurance information is entered in the electronic medical record (EMR) accurately and in a timely manner; determines insurance coverage and documents in the electronic medical record (EMR)
Communicates effectively with every patient with regard to their financial responsibility based on the sliding fee scale, if any
Assist patients to Florida Kid Care enrollment and other financial assistance options
Initiates Pre-registrations and new patient registration. Ensures patients re-qualify yearly
Responsible for the Look Back/Forward report
Provides front desk assistance when needed
Works diligently to help achieve and maintain corporate goals o Patient Satisfaction (93%) o Quality o Productivity o Retention (>75%)
Takes ownership and represents Brevard Health Alliance’s mission and organizational goals established by the executive committee. These include, but are not limited to: Productivity, Quality, Patient Satisfaction, and Employee Retention. It is the duty of each BHA employee to incorporate these goals into all daily work routines and strive to achieve and surpass all goals by working as a team. The mission and goals of BHA will be incorporated into each associate’s Key Performance Indicators and will be evaluated on a monthly and quarterly basis.
Greet and assist patients in a timely, professional, and courteous manner with a willing and helpful attitude, ascertain purpose of visit, and direct them to appropriate staff if necessary
Answer telephones properly, courteously, and tactfully dealing with the public, physicians, and outside businesses. Takes complete and accurate messages for area personnel not available
Documents calls, if necessary, in patient file. Respond to phone messages in a timely manner
Schedules patient appointments in the EMR/Practice Management System (PMS)
Deals with complaints effectively
Assist with area clerical duties such as typing, photocopying, filing, scanning, and faxing documents, medical records, reports, and other materials
Order and maintain adequate amount of office supplies; maintain documentation of service/repair on office equipment and reports all malfunctions of equipment to the appropriate Business Manager
Responsible for filing, retrieving materials from existing files, and creating new files when appropriate
Maintain patient flow by checking in patients in a timely manner; verify address and phone number is current in the electronic medical record (EMR). Ensures patient picture is in Centricity and updated
Maintains cash drawer and reconcile daily payments posted to patient accounts
Assists with maintaining a clean work area
Ensures front door is unlocked/locked at the beginning and end of each day
Performs other duties as requested by Site Manager or Director of Business Operations