Business Systems Support Specialist
About The Position
Barrett Firearms is looking for a Business Systems Support Specialist to help drive the administration, enhancement, optimization, and implementation of our NetSuite ERP platform across North America. In this role, you'll support evolving business needs while also working with CRM, HRIS, EDW, and BI tools to ensure a seamless enterprise systems environment. Reporting to the Director of IT, you'll collaborate with global technology teams to improve business systems, support users, and contribute to solution design, documentation, and compliance. If you enjoy solving complex challenges and making a lasting impact, we want to hear from you. About the Role Lead the implementation, configuration, administration, and optimization of the NetSuite ERP platform, including modules, workflows, dashboards, saved searches, and integrations. Serve as the primary NetSuite Administrator, providing advanced troubleshooting, user support, and system enhancement recommendations. Collaborate with business stakeholders to gather requirements, analyze processes, and deliver scalable technical solutions aligned with business objectives. Support integrations between NetSuite, CRM, HRIS, EDW, BI, and other enterprise systems to ensure data accuracy and efficient business processes. Design, test, validate, and deploy NetSuite enhancements, patches, and module rollouts while following change management best practices. Create and maintain training documentation and the Learning Hub, delivering training that drives user adoption and system proficiency. Monitor system performance, resilience, compliance, and governance while identifying opportunities for optimization, innovation, and continuous improvement. Partner with global IT teams and external vendors to support ERP initiatives, cross-regional harmonization, and enterprise-wide business systems success.
Requirements
- Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field required.
- 5+ years of experience administering all facets of NetSuite ERP in a customer-facing technology support role.
- Proven experience developing and managing data integrations, dashboards, and data quality.
- Strong analytical, problem-solving, and troubleshooting skills with exceptional attention to detail.
- Excellent verbal and written communication skills with the ability to build trust, influence stakeholders, and manage expectations.
- Ability to work independently and collaboratively within local and global teams while managing multiple priorities and meeting deadlines.
Nice To Haves
- Knowledge of supply chain, distribution, or manufacturing processes is highly desirable, along with professionalism, integrity, adaptability, and discretion.
Responsibilities
- Lead the implementation, configuration, administration, and optimization of the NetSuite ERP platform, including modules, workflows, dashboards, saved searches, and integrations.
- Serve as the primary NetSuite Administrator, providing advanced troubleshooting, user support, and system enhancement recommendations.
- Collaborate with business stakeholders to gather requirements, analyze processes, and deliver scalable technical solutions aligned with business objectives.
- Support integrations between NetSuite, CRM, HRIS, EDW, BI, and other enterprise systems to ensure data accuracy and efficient business processes.
- Design, test, validate, and deploy NetSuite enhancements, patches, and module rollouts while following change management best practices.
- Create and maintain training documentation and the Learning Hub, delivering training that drives user adoption and system proficiency.
- Monitor system performance, resilience, compliance, and governance while identifying opportunities for optimization, innovation, and continuous improvement.
- Partner with global IT teams and external vendors to support ERP initiatives, cross-regional harmonization, and enterprise-wide business systems success.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
