Business Systems Specialist

Yugo•,

2d•$70,000 - $80,000•Onsite

About The Position

Company: Yugo Community: Corporate Support Location: Austin, TX (preferred) Position Title: Business Systems Analyst Position Classification: Salary / Exempt Compensation: $70,000 - $80,000 / annually Yugo is a global leader in student housing dedicated to creating exceptional living experiences for students around the world. With a presence spanning more than 14 countries and 120 cities, Yugo combines innovation, community, and purpose to redefine student living. In the U.S., Yugo operates nearly 40,000 beds across 88 properties in 28 states, delivering vibrant communities designed to support student success both personally and professionally. Guided by its Live Your Best Life philosophy, Yugo fosters sustainability, personal growth, and career development while building an inclusive, collaborative, and forward-thinking culture for residents and team members alike. We are looking for a Business Systems Specialist to join our growing team and serve as a critical resource for the day-to-day support, optimization, and adoption of technology platforms used across our student housing portfolio. This role bridges the gap between operations and technology, ensuring our teams have the tools, training, and support they need to deliver exceptional resident experiences.

Requirements

Bachelor's degree in Business, Information Systems, Real Estate, or a related field or equivalent experience
1–3 years of experience in a systems support, property management, or operations role
Experience working in student housing, multifamily, or real estate strongly preferred
Hands-on experience with Entrata or similar property management software (Yardi, RealPage, etc.)
Familiarity with AI leasing tools such as Elise AI or similar platforms
Strong communication skills with the ability to explain technical concepts to non-technical users
Excellent problem-solving skills and attention to detail

Responsibilities

Serve as a first-line support resource for business systems including Entrata, Elise AI, and other property management and leasing tools
Troubleshoot system issues, escalate bugs to vendors, and track resolution timelines
Manage user accounts, permissions, and access controls across all platforms
Monitor system performance and proactively identify areas for improvement
Maintain system integrations and coordinate with vendors on updates and patches
Support the configuration and optimization of Elise AI and other conversational AI leasing tools
Monitor AI performance metrics, lead response rates, and conversation quality
Assist in building and refining automated workflows, chatbot scripts, and lead nurturing sequences
Collaborate with leasing teams to ensure AI tools align with leasing goals and brand voice
Support day-to-day operations within the Entrata property management platform, including: Leasing & application workflows, Resident portals and communication tools, Maintenance and work order management, Reporting and dashboard configuration
Assist in building custom reports and dashboards to support operational decision-making
Coordinate with Entrata support and account management for escalated issues
Develop and deliver training materials, SOPs, and how-to guides for onsite teams
Conduct onboarding training for new hires on all relevant technology platforms
Host recurring training sessions, webinars, or office hours to drive platform adoption
Maintain a centralized knowledge base for system documentation and FAQs
Partner with operations, leasing, and marketing teams to identify workflow inefficiencies
Recommend and implement system configurations that improve team productivity
Participate in new software evaluations, pilots, and rollouts
Gather feedback from end users and communicate product enhancement requests to vendors
Ensure data accuracy and consistency across all platforms
Support audit processes and data cleanup initiatives
Help enforce data entry standards and best practices across the portfolio
Ensure that we deliver the best possible experience for our students; supporting them to live their best life while driving great student engagement and customer service in our spaces.