Business Systems Specialist

Mobile Loaves & Fishes•Austin, TX

9d•$29 - $33•Onsite

About The Position

The Business Systems Specialist at Mobile Loaves & Fishes (MLF) improves how work gets done across the organization. As part of the Innovations department, this position partners with the Systems and Knowledge Manager to document and redesign processes, implement and support organizational systems including AI-enabled tools, and capture institutional knowledge in a central, accessible source of truth. The Business Systems Specialist works alongside other teams at MLF to understand how they work today, identify inefficiencies, and build the systems, automations, and documentation that keep MLF's work sustainable as the organization grows. This is a full-time, non-exempt position reporting to the Systems & Knowledge Manager. Standard hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., including a one-hour lunch break. The Business Systems Specialist will office at Community First! Village, located at 9116 Hog Eye Road, Austin, TX 78724.

Requirements

Work experience as a business analyst, systems analyst, process analyst, data analyst, or in a related field
Familiarity with business process improvement, including mapping current-state processes, identifying inefficiencies, and following through on changes
Practical fluency with AI tools in day-to-day work, such as drafting, summarizing, analyzing data, or automating repetitive tasks
Sound judgment about where AI is and is not appropriate, particularly with sensitive or confidential information
Skilled at training others one-on-one and in groups, translating technical concepts into plain language for staff at any proficiency level, and producing documentation people can follow on their own
Experience gathering requirements and documenting processes, procedures, or workflows
Highly proficient in Microsoft 365 (Excel, Outlook, Teams, etc.)
Skilled in analyzing data, identifying trends, and presenting insights clearly
Curiosity and persistence in understanding how work actually gets done, including asking good questions of staff at every level of the organization
Strong attention to detail and accuracy
Excellent organizational, multitasking, and problem-solving skills
Clear and concise written and verbal communication, with the ability to build working relationships across departments
Positive attitude and ability to work both independently and collaboratively
Patience, professionalism, and compassion when working with diverse populations
Demonstrates integrity and a commitment to excellence
Ability to manage multiple projects in a fast-paced environment
Must have a valid driver's license
Must submit to and pass a criminal background check and drug screen

Nice To Haves

Lean Six Sigma Green Belt or above certification is a plus
Experience implementing or rolling out an AI-enabled tool in a work setting, including configuration, testing, staff training, and monitoring accuracy over time preferred
Experience building reports and visualizations; Power BI experience preferred
Experience with data analytic or automation tools such as Python, R, or Power Automate is a plus
Familiarity with Salesforce is a plus
Willingness to pursue continued education or certifications relevant to the role

Responsibilities

Partner with departments to document current-state processes, identify inefficiencies and bottlenecks, and recommend redesigned workflows
Gather and document requirements for new and improved systems, translating what staff need into clear, actionable specifications
Analyze operational data to understand how processes actually perform and to measure whether changes made a difference
Build reports and visualizations that support process analysis and decision-making
Support the implementation of new and upgraded systems, including configuration, data migration, testing, and rollout
Support the implementation and ongoing use of AI-enabled tools, including configuration, accuracy monitoring, and refinement as needs change
Design, build, and maintain automations that reduce manual and repetitive work; monitor them for errors and update them as processes change
Support the migration of data from spreadsheets into Salesforce and other centralized systems
Apply sound judgment about appropriate use of AI and automation, particularly where sensitive neighbor, donor, and volunteer information is involved
Create and maintain process documentation, standard operating procedures, and data definitions in a central, accessible source of truth
Establish and apply documentation standards that make institutional knowledge easy to find, use, and keep current
Train staff one-on-one and in groups on organizational systems, tools, and improved processes
Develop training materials and job aids suited to staff at varying levels of technical proficiency
Support adoption of organizational tools and practices, including Asana and AI-supported tools, through hands-on support and follow-through
Coordinate with the Data Specialist to maintain coverage for time-sensitive reporting and requests
Manage assigned work in Asana, keeping requesters informed of status and timelines
Ensure confidentiality compliance and appropriate handling of sensitive neighbor, donor, and volunteer information
Attend regularly scheduled staff and team meetings
Other duties and responsibilities as needed