Business Systems & Reporting Analyst I

WILEY X INC • Frisco, TX

1d • $64,300 - $70,000

About The Position

The Business Systems & Reporting Coordinator is responsible for the analysis, administration, and continuous improvement of core business systems and reporting frameworks across Wiley X. This role exercises independent judgment and discretion in evaluating workflows, interpreting business requirements, and recommending enhancements to systems and processes. This role serves as a central point of contact for system-related requests. Leads cross-functional coordination across Digital Operations, E-commerce, Finance, IT, and external support partners to align priorities and drive execution. The position partners cross-functionally to optimize reporting, ensure data integrity, and improve operational visibility.

Requirements

• Requires a bachelor’s degree or its equivalent
• Ability to communicate clearly, both written and verbally
• Strong ability to review and analyze needs to create system solutions that support overall business strategies
• Working knowledge of ERP systems (Business Central) and ecommerce platforms (Shopify)
• Strong organizational skills with the ability to balance multiple workflows and deadlines
• Experience working cross-functionally with other departments
• High attention to detail with a focus on data accuracy and integrity
• Ability to have discretion and independent judgment
• 0-2 years of data analytics
• 0-2 years system documentation
• 0-2 years system analysis

Responsibilities

• Reporting Analysis and Process Optimization Analyze and oversee recurring reporting processes to ensure accuracy and business relevance
• Interpret and synthesize data across systems to support decision-making.
• Design reporting frameworks, including logic, sources, and governance
• Evaluate and improve reporting efficiency and scalability
• Develop ad hoc analyses as needed
• Business System Administration and Support Evaluate system issues and determine root causes
• Coordinate resolution strategies with technical teams
• Prioritize requests based on business impact
• Recommend system and workflow improvements
• Product Data and Price List Governance Oversee product and pricing data integrity across systems
• Validate pricing consistency between platforms
• Define and enforce data standards
• Analyze discrepancies and implement corrective actions
• Intake, Triage, and Work Coordination Own intake and prioritization of requests through JIRA and IT Support Desk
• Establish structured intake processes
• Triage, categorize, prioritize, and route requests to appropriate owners across Digital Operations, IT, developers, or business teams
• Monitor workflows and resolve bottlenecks, maintaining visibility into ticket status, aging, open items and next steps
• Provide status updates on active tickets, reporting requests, and operational work in progress
• Follow up with stakeholders to clarify needs, confirm resolution, and close the loop on requests
• Act as liaison between business teams, Digital Operations, E-commerce, IT, Finance, and external support partners
• Documentation and SOP Development Create and maintain SOPs, process maps, troubleshooting guides, reporting instructions, and internal knowledge base documentation
• Lead training and documentation efforts
• Support onboarding and training of internal users on common system processes and reporting procedures
• Testing, Validation, and Quality Support Lead user acceptance testing efforts
• Design test scenarios and validation criteria
• Support post-release validation and follow up on issues impacting users or operations.

Benefits

• Culture: At Wiley X, we foster a culture of never compromising, trust, and service, where every voice is valued, and success is a shared journey.
• Sense of purpose: Joining Wiley X means sharing a common mission and vision with your peers, empowering you to make a meaningful impact on the organization’s objectives.
• Professional Growth: Every day, we strive to cultivate an environment conducive to continuous learning and development, providing opportunities for you to enhance your skills.
• Team Collaboration: You have the opportunity to embrace the chance to engage daily with diverse teams, fostering creativity and innovation through the exchange of shared ideas and perspectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees